Please make sure to update to WPML 4.3.6 and check our list of Known Issues before reporting

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 2 voices.

Last updated by Carlos Rojas 8 months, 1 week ago.

Assigned support staff: Carlos Rojas.

Author Posts
June 20, 2019 at 7:44 am #4057331

David Israelsson

I am trying to:
1. Send translation jobs to a translator but the Translation Jobs tab just says:
The site is experiencing technical difficulties.

2. Log in as translator and translate jobs. The queue just say:
The site is experiencing technical difficulties.

Link to a page where the issue can be seen:
it is in backend

I expected to see:
Pages ready for translation

Instead, I got:
The site is experiencing technical difficulties.

Debug log:

[20-Jun-2019 06:47:19 UTC] PHP Notice:  Trying to get property of non-object in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/flatsome/template-parts/header/partials/element-cart.php on line 50
[20-Jun-2019 06:47:19 UTC] PHP Fatal error:  Uncaught Error: Call to a member function is_empty() on null in /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/woocommerce/templates/cart/mini-cart.php:25
Stack trace:
#0 /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/woocommerce/includes/wc-core-functions.php(249): include()
#1 /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/woocommerce/includes/wc-template-functions.php(2103): wc_get_template('cart/mini-cart....', Array)
#2 /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/flatsome/template-parts/header/partials/element-cart.php(61): woocommerce_mini_cart()
#3 /opt/bitnami/apps/wordpress/htdocs/wp-includes/template.php(724): require('/opt/bitnami/ap...')
#4 /opt/bitnami/apps/wordpress/htdocs/wp-includes/template.php(671): load_template('/opt/bitnami/ap...', false)
#5 /opt/bitnami/apps/wordpress/htdocs/wp-includes/general-template.php(168): locate_template(Array, true, false)
#6 /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/flatsome/inc/structure/structure-header.php(60): get_te in /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/woocommerce/templates/cart/mini-cart.php on line 25

If I switch theme, the issue goes away. It is clearly something happening between woocommerce and the theme.

June 20, 2019 at 7:41 pm #4062817

Carlos Rojas

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi David,
Thank you very much for contacting us again.

In this case I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Best regards,