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This topic contains 7 replies, has 2 voices.

Last updated by florenciaC-2 2 months ago.

Assigned support staff: Carlos Rojas.

Author Posts
August 13, 2019 at 9:47 pm

florenciaC-2

I am trying to: Save translations

The problem is all over the site, since I've installed the plugin all site works terrible. It became really slow, I can't work on it like that. I increased Memory Limit to 512Mb and it works worst. Now I cant login to dashboard, It says 503 Service Unavailable

August 14, 2019 at 12:45 pm #4394893

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

1.- I tried to log in the site with the credentials provided but they failed. I have set your next answer private so you can provide the wp-admin credentials again in a secure way.

2.- Please provide the debug information of the site. In this link you will find the steps to follow: https://wpml.org/faq/provide-debug-information-faster-support/

Kind regards,
Carlos

August 14, 2019 at 2:19 pm
August 15, 2019 at 2:03 am #4398209

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,
Thank you very much for the information provided.

In this case I would like to ask you to follow this steps in order to isolate the cause of the issue:
- Back up your site first before making any change, this is for security reasons.
- Flush any cache memory that might exists.
- Deactivate all the plugins that are not related to WPML.
- Switch for a moment to a WordPress default theme like Twenty Seventeen.
- If the issue is gone, activate one by one to see with which one there is an interaction issue.

Could you tell me the result of this steps?

Regards,
Carlos

August 15, 2019 at 2:11 am #4398257

florenciaC-2

Hi, I did it and it's slowly, I think the problem was your plugin because the site was super fast before I installed it, and now it hardly works.

August 15, 2019 at 2:12 am #4398267

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

I applied some troubleshooting steps and now the site is working correctly.

Could you confirm that the issue is solved?

Regards,
Carlos

August 15, 2019 at 2:14 pm #4401513

florenciaC-2

Hi, yes it's working better now. Thank you!

August 15, 2019 at 5:40 pm #4402779

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,

I'm glad to hear that the issue is solved 🙂

Please don't hesitate to contact us if you need our help in the future with WPML. We will be more than happy to help.
Best regards,
Carlos

August 16, 2019 at 6:45 pm #4407871

florenciaC-2

Hi, the problem return, the site is really unstable since I added WPML plugin. Please, I need to finish this work, and the only problem I have is site speed.