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This topic contains 4 replies, has 2 voices.

Last updated by Lauren 3 weeks, 1 day ago.

Assigned support staff: Lauren.

Author Posts
September 25, 2019 at 12:30 pm #4638759

garyM-10

I am trying to: We are testing beta verstion 4.3.0-b.6. When I try to translate a string "Book Now" (the add to cart button text) it translate correctly for FR, ES but not to Portuguese.

Link to a page where the issue can be seen:hidden link

I expected to see: The add to cart button text need to change to the text I gave in string translator hidden link

Instead, I got: The same string 'Book Now' instead of 'Test PT'

I have tried renaming the actual text "Book Now" and translate using string traslation for that new text, but still faced same issue. Not translated to Portuguese.

September 25, 2019 at 2:25 pm #4639895

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

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We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

September 26, 2019 at 4:32 pm #4648901

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

I think that your translations are not coming from WPML. I tested this by deleting the string and the Translations are still showing. Perhaps you translated it in LocoTranslate?

To further test, I have set up a fresh install here:
One Click Login: hidden link

Please install the WooTours plugin and I will continue testing once the plugin is installed. Let me know once it is up and running. Thanks!

September 27, 2019 at 12:13 pm #4654011

garyM-10

I have installed the plugin on the test site. Please check with the WPML beta plugin.

September 27, 2019 at 4:43 pm #4655971

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Thanks for installing WooTours. I have installed the beta WPML plugins, scanned the WooTours plugin for strings at WPML -> Theme and Plugin localization, and translated the Book Now string. You can see that all the translations show up, for example: hidden link

Please try deleting the string and rescanning the plugin and then add the fresh translations. If that does not work, try activating only WooCommerce, WooTours and WPML plugins and switch to a default theme temporarily. Then check the button with those settings and let me know the results.