The translated pages are not showing up

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Tagged: Compatibility

This topic contains 4 replies, has 3 voices.

Last updated by Dražen Duvnjak 1 year ago.

Assisted by: Dražen Duvnjak.

Author	Posts
March 26, 2023 at 12:28 pm #13331643
ehsanA	Hi, We have a website in English and Arabic. The website has suddenly stopped showing the respective translated pages, instead it takes to the home page of the translation. For example: for the English contact us page, when I click on the top "Ar" to see the Arabic Contact Us page, the website takes me to the Home page of the Arabic version.
March 27, 2023 at 11:33 am #13338011
Faisal Ahammad	Hi Ehsan, Good evening. Have you had a chance to try the troubleshooting steps from WPML > Support > Troubleshooting? If not, I highly recommend following the guidelines at this link: https://wpml.org/documentation/support/wpml-troubleshooting-options/. To make things easier, I have attached a screenshot to guide you through the process. I hope that will help you to fix the issue. If you encounter any further issues, please do not hesitate to contact me. I am more than happy to assist you. Best regards, Faisal
March 27, 2023 at 12:44 pm #13338501
ehsanA	I have checked, and nothing is helping with the issue. please have a look and let me know
March 27, 2023 at 1:04 pm #13338615
Faisal Ahammad	Hi, Please share the access details to your site with me. I’m enabling a private message for the following reply. Privacy and Security Policy: We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - Please backup the site files and database before providing us access. - If you have a staging site where the problem can be reproduced, it is better to share access to the staging site. Thank you
March 28, 2023 at 7:11 am #13346033
Dražen Duvnjak Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, I have checked and it seems to be related to your custom language switcher. It is not fetching translated page correctly. If I use the default language switcher or footer it works and shows fine, image attached. I would suggest re-checking this, as I see it probably comes from Shopkit. If correct, maybe the best would be to check with them and report this bug and in the meantime use default WPML language switchers. - https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/ Hope this helps. Kind regards, Drazen

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