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This topic contains 10 replies, has 2 voices.

Last updated by Mihai Apetrei 3 months, 3 weeks ago.

Assigned support staff: Mihai Apetrei.

Author Posts
May 31, 2019 at 11:30 am #3930155

juanL-20

Tell us what you are trying to do?
I want to translate from spanish to english

Is there any documentation that you are following?
I´m new user of WPML, I apply beginner guide

Is there a similar example that we can see?

What is the link to your site?
obcpartners.com

May 31, 2019 at 12:21 pm #3930419

juanL-20

the WPML translator only translates the title of the page, what can I do?

In addition, I believe that something is wrong in the configuration. Can you cancel all of the works to translate?

Is It better to make a copy with any translation o maintain in the same page? in special for SEO

May 31, 2019 at 2:17 pm #3931199

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

Can you please elaborate a bit more on what is the exact page/post that you are trying to translate and what were the exact steps that you've taken to translate it?

Can you please let me know if you were able to translate everything but only the title has changed, or the title is all that you can translate, without being able to add a translation for the other parts of the page?

Also, can you please take a look at the links below and see if they help:

- https://wpml.org/documentation/theme-compatibility/create-multilingual-wordpress-websites-using-betheme-and-wpml/
- https://wpml.org/forums/topic/muffin-builder-translation-issues/

Let me know how that goes.

I will be waiting for your response.

Just a note that I won't be working on the weekend so I will be able to get back to you at the beginning of next week.

Also, the Support Policy allows us to take care of only one request/issue per ticket so can you please create a new ticket for the other questions/issues?

Thank you for your understanding.

Kind regards,
Mihai Apetrei

June 5, 2019 at 2:42 am #3956495

juanL-20

I can conclude that WPML doesn´t work on automatic translation on Betheme with Muffins Builder.

Is it correctly?

I'm really surprised because I was offered that the theme was compatible

June 5, 2019 at 3:05 pm #3962195

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi.

I am not sure that I fully understand what you are looking to accomplish.

BeTheme is indeed a WPML-compatible theme but if through the "automatic translation" wording, you mean that you would expect that WPML would automatically translate the theme, then I can confirm that WPML can't do that.

WPML has an automatic-translation (machine translation) functionality that can be used to translate content parts (you can find more about this here: https://wpml.org/faq/does-wpml-support-machine-translation/) but for translating the theme, you have to follow the documentation link I shared with you above.

Please let me know if I understood things right or if am I missing your point.

Let me know if you still need help!

I will be waiting for your answer.

Kind regards,
Mihai

June 5, 2019 at 4:11 pm #3962657

juanL-20

my page use muffin builder, wpml doesn´t translate it, can you access to my dahsboard and review if anything is wrong.

I only want translate manually.

June 6, 2019 at 12:03 pm #3969009

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi, sure!

I would be more than happy to take a look.

Can you please let me know what exact page/post you want me to test and from what language in what language do you want me to translate it in?

Also, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

June 10, 2019 at 6:17 am #3985285

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for the credentials.

I can confirm that they are working.

1. Can you please also answer on my other question: "Can you please let me know what exact page/post you want me to test and from what language in what language do you want me to translate it in?"

2. Can you create a full website backup and then go here (hidden link) and update the plugins to the latest version? Especially WP Bakery.

3. Can you please follow the steps of the solution in this ticket below:
https://wpml.org/forums/topic/i-can-only-translate-titles-but-no-other-text-from-the-same-page-on-all-pages/

Please let me know if anything changes after you are following the steps above.

I will be waiting for your response.

Kind regards,
Mihai

June 18, 2019 at 2:20 am #4039379

juanL-20

I can not translate my home page.
Can you help me to see what happen?

June 18, 2019 at 2:22 am #4039399

juanL-20

The only language that works for the page is Spanish. I want to add English.

June 18, 2019 at 6:36 pm #4045911

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi.

From what I can see, the homepage is translated in both languages.

I can also see the translations here: hidden link

Can you please elaborate a bit more and explain a bit more what you want to accomplish and what part of the content does not translate?

Please let me know.

I will be waiting for your response.

Kind regards,
Mihai