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This thread is resolved. Here is a description of the problem and solution.

Problem: When I use the English version of the page, Theme My Login shows a menu link which redirects the user to a page, for example, Login or Register page. When I use the Spanish translation and I try to access the links in the menu, the site is always redirecting me to the same page when I access to Login or Register page.

Solution: Theme My Login has many redirect options and filters that might interfere with WPML and it is not in our compatibility list.

A similar compatible plugin is Clean Login: https://wordpress.org/plugins/clean-login/ It's already in our official compatibility list (https://wpml.org/plugin/) and they provide a guide for its WPML configuration: http://codection.com/clean-login-wpml-compatibility/

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 10 replies, has 3 voices.

Last updated by junY-2 5 years, 5 months ago.

Assigned support staff: Valentina.

Author Posts
April 10, 2016 at 3:02 pm #857534

mateoC

I already could translate Theme My Login plugin and I created an spanish version for all pages it provides, but at moment to go to that pages, it always show a login window,

I also have a problem with behaviour of this plugin because with you are already logged in, it doesn't show the login menu, but in my spanish version it show all pages,

I don't know what configuration I need to do to repair this problem,

hidden link

in Spanish Theme My login translations are: Iniciar sesion, cerrar sesion, registrarse...

but how you can see all is shown, and all of that pages are redirecting yo login, and not to their own characteristics

URL of (my) website where problem appears:

I expected to see:

Instead, I got:

Steps to duplicate the issue:

April 11, 2016 at 12:46 pm #858172

Valentina

Hello,

I tried to replicate your issue, but clicking on the Spanish menu items like "Buscar Productos" or "Productos" did bring me to the correct Spanish page.

Could you please describe exactly the steps to reproduce your problem?

We have a known bug affecting the redirect feature that will be solved in the next version. It might cause problems like the one you are experiencing.
If you have the browser redirect enabled, please go to WPML -> Languages -> Browser language redirect and select the Disable browser language redirect option.

If you could also share your Debug Information it would help to better understand the problem: http://wpml.org/faq/provide-debug-information-faster-support/

Let me know if disabling the language redirect solves the issue.

April 11, 2016 at 11:41 pm #858670

mateoC

The problem is with Theme my login plugin,

Try to go to Iniciar sesion, registrarse and Cerrar sesion, it always shown Iniciar sesion or in english (Login), but the other links doesn't work,

in the english version it is working fine, but in the spanish version if you try with those links it doesn't work.

Thanks, I hope you can help me with this problem.

April 12, 2016 at 1:03 pm #859252

Valentina

Hello,

In order to help you better and check if some settings might need to be changed, I need to request temporary access (WP-Admin and FTP) to your site – preferably to a test site where the problem has been replicated.

Your next answer will be private so you can safely provide the access credentials.
Privacy and security information: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

❌ Please backup your database and website ❌

I would additionally need your permission to de- and re-activate plugins and the theme, and to change configurations on the site.

This is also a reason the backup is really important.

Thank you.

April 14, 2016 at 12:03 am #860756

mateoC

I can't give you total access to my web page, it's not possible to me to have the page down if some problem happens,
Can you help me with some indications, or we can give access via Team Viewer,

If is possible for you to do this process is better for me,

Remember the problem is with the plugin theme my login, don't you have any advise with this plugin for me??

I have see a lot of problems here with theme my login, and I saw a problem from last year which says the problem is going to be completely compatible with WPML,

I hope you can help me,

please reply me to my email: teocastanowe@gmail.com

Thnaks

April 14, 2016 at 10:26 am #861042

Valentina

Hello,

I understand, that's why I asked preferably access to a test site where the problem has been reproduced.

The plugin still isn't included in our compatibility list. We have a program
http://wpml.org/documentation/theme-compatibility/go-global-program/
where we work with plugin authors to solve compatibility issues.
You can ask the author if he is interested.

The plugin has many redirect options and filters that might interfere with WPML.
Some users reported that enabling Custom language redirection in TML -> General and then selecting the "Referer" option in TML -> Redirection solved the issue without coding involved.

As we have no access to your site or a test site, for the time being I can install the plugin on a clean WP installation.
I will install the plugin and try to replicate your configuration to reproduce the issue.
Could you please describe exactly the steps to reproduce your problem and your configuration?

If you can, also share your Debug Information: http://wpml.org/faq/provide-debug-information-faster-support/

May 5, 2016 at 1:59 am #875616

mateoC

I am sorry for been too late,

I still have the problem,

I will explain you better the problem,

when I use the english version of the page, the plugin shown a menu link which redirects the user to a page, example, login or register page, now when I use the translation in spanish, and I try to access to the login page but in spanish it is redirecting to the same page when I access to login or register page in spanish.

I read in this topic https://wpml.org/forums/topic/theme-my-login/ that author would like to join with you guys but a long time have pass and the problem is the same,

thanks, I hope you can help me, or may if you know about some plugin which helps me to make a login, register, and log out page and which is compatible with WPML it would be helpful.

May 5, 2016 at 7:27 am #875716

Valentina

Hello,

I understand, but as of now I cannot see any updates and it doesn't appear that the author contacted us.

I would suggest Clean Login: https://wordpress.org/plugins/clean-login/
It's already in our official compatibility list (https://wpml.org/plugin/) and they provide a guide for its WPML configuration: hidden link

Let me know if this alternative plugin might be a solution for you.

May 11, 2016 at 3:19 am #879750

mateoC

Hello valentina,

Thanks too much for helping me, this plugin helped me a lot.

Even if is not the same with some features that TML provides, it works perfectly with WPML.

Have a nice day.

🙂

May 16, 2016 at 3:04 pm #883338

Valentina

Hello,

Sorry for the late reply.

Thanks for the update. I'm glad to hear this plugin worked for you!

Please do not hesitate to open a new thread if you need further assistance.

November 28, 2019 at 5:32 am #5033377

junY-2

Did TML fix this issue?

It seems TML still have the login re-direct issue with WPML.
The TML logout not work with WPML.