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This topic contains 2 replies, has 2 voices.

Last updated by Jami Rocha 5 months, 2 weeks ago.

Assigned support staff: Dennis.

Author Posts
May 1, 2019 at 7:58 pm #3719639

Jami Rocha

I am trying to translate X-Theme's x_topbar_content. This content is not showing up in String Translation. The contents of x_topbar_content are not a string, but instead a series of strings / divs / javascript.

x_topbar_content shows up in the 'translate admin strings' page and 'Admin Strings to Translate', but is not available to translate in String Translations.

May 2, 2019 at 6:51 am #3722151

Dennis
Supporter

Languages: English (English )

Timezone: Asia/Manila (GMT+08:00)

Hi,

Welcome to WPML Support forum.

I would like to request temporary access (/wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. Your next reply will be set to private.

Maybe I'll need to replicate your site locally to continue debugging and escalate if necessary. For this I’ll need to temporarily install a plugin called “Duplicator” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Please confirm if this okay with you.

Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to BACKUP the site before providing us access.

Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Kind regards,
Dennis

May 2, 2019 at 1:35 pm #3724925

Jami Rocha

My issue is resolved now. Thank you!