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This topic contains 4 replies, has 2 voices.

Last updated by israelU 2 weeks, 3 days ago.

Assigned support staff: Itamar.

Author Posts
September 19, 2019 at 6:35 pm #4607895

israelU

Tell us what you are trying to do?

I'm trying to translate a Real Estate webpage, it has several pages for accommodations, each page has an Info Box with titles and descriptions. When I translate this and look for the result, I see the titles just in English but no seeing them in French. They disappear and the image above the title is also not appearing. The rest of the content is being translated as expected.

Is there any documentation that you are following?

I'm just using the tools provided in the Theme and plugin.

Is there a similar example that we can see?
I can make some screenshots to show you. But is happening in all the related pages.

What is the link to your site?
hidden link
But I have the translations on private.

September 19, 2019 at 8:19 pm #4608219

israelU

I've read this documentation hidden link but I couldn't find how to resolve the issue. I know where to make the changes, but not seeing results.

I appreciate any help you can give me to find a solution to this.

September 22, 2019 at 3:06 pm #4618829

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi.

The Post Type Builder plugin by Themify is compatible with WPML.
https://wpml.org/plugin/post-type-builder/
Nevertheless, I can see that it has not been tested for almost two years. So maybe we are looking at a compatibility issue here. But before we check this, please correct the following and see if it helps.

By looking at the debug info that you have attached I can see that your server WP Memory Limit is set to 40M.
Our recommendations are to have the following as minimal requirements:
- PHP 5.6 and above (this OK with your installation) with a WP Memory Limit of at least 128MB and more if possible.
- MySQL 5.6 and above (this OK with your installation).
Please follow this link for detailed documentation:
https://wpml.org/home/minimum-requirements/
Is it possible for you to change those to the minimum requirement?
You may need to contact your hosting provider for that.
Meeting those baseline requirements is most critical before starting to debug and sometimes solves issues like you experiencing.
Most important is to raise the WP Memory Limit.
Please try to raise it before you contact your hosting company.
You can try and do it from the wp-config.php file in your WordPress installation.
Insert this code in that file.

/** Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

Add it before this line:
/* That's all, stop editing! Happy blogging. */

Could you please perform that procedure and see if it help?

Thanks,
Itamar.

September 22, 2019 at 3:10 pm #4618833

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi again.

In addition to the above, please also update WPML and its add-ons on your site as they are not updated to their latest versions. Please check if it helps to solve the issue.

Thanks,
Itamar.

October 2, 2019 at 1:35 am #4675817

israelU

My issue is resolved now. Thank you!