This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 11 replies, has 2 voices.

Last updated by Itamar 1 month, 1 week ago.

Assigned support staff: Itamar.

Author Posts
February 23, 2020 at 9:06 am

fevziC

Can you help me with this issue?

February 23, 2020 at 10:20 am
February 23, 2020 at 10:21 am #5548555

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

This ticket has been inactive for quite a while so I'm transforming this chat into a support ticket because I believe you're still encountering the problem. You'll still be troubleshooting the problem with me and this way we will not lose any progress made so far.

To check the issue on your site, I'll need to do the following.

1. Activate WPML and its add-ons.

2. Install the Adminer script (hidden link) so I can check things on the DataBase of your site.

Do you allow me to do that?

Thanks,
Itamar.

February 23, 2020 at 12:16 pm #5548731

fevziC

Can you connect to my pc to fix problem

February 23, 2020 at 12:22 pm #5548765

fevziC

Which one i will download.

February 23, 2020 at 2:39 pm #5548989

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

The first one on the list. I can install it for you if you approve it.

February 23, 2020 at 11:10 pm #5550175

fevziC

i approve, you can install for me

February 24, 2020 at 7:17 am #5551737

fevziC

when you will fix that problem. because i can not use website now. i need urgently

February 24, 2020 at 8:51 am #5552327

fevziC

You can check that screen shot also

February 24, 2020 at 11:09 am #5553563

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi.

I'm checking the issue on your site now.

I also noticed that there are no languages on your site. Please see the attached screenshot.
Have you noticed this?

February 24, 2020 at 11:19 am #5553765

fevziC

other Supporter helping to me now. if he can not fix that problem. i will write to you again from here. thank you

February 24, 2020 at 11:39 am #5553845

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

I see.

In our forum, we try to keep one issue per ticket. Continuing with one ticket per issue helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster.

Since you are already in a chat with Bigul my colleague I'm closing this ticket.
Please proceed according to Bigul's instructions.

Best Regards,
Itamar.

February 24, 2020 at 11:40 am #5553849

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Other chat link
https://wpml.org/forums/topic/wpml-chat-support-ticket-by-fevzic-1582538039/