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[Closed] There is a problem with the String Translation table in your site

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Supporter timezone: Asia/Singapore (GMT+08:00)

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This topic contains 5 replies, has 2 voices.

Last updated by Kor 4 months, 2 weeks ago.

Assisted by: Kor.

Author Posts
December 8, 2023 at 5:54 pm #15027611

mattS-36

I am getting this message:

There is a problem with the String Translation table in your site. This problem is not causing a problem running the site right now, but can become a critical issue in the future. WPML support team knows how to fix it. Please add a message in the relevant support thread and we'll fix it for you.
December 8, 2023 at 6:06 pm #15027621

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

Here is the ticket. Since I did not hear from you, I've converted the chat into this ticket so that we could follow up.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
December 8, 2023 at 6:30 pm #15027703

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Can I have your permission to install the PHPmyadmin plugin so that I can access your server database to check on the issue?

December 8, 2023 at 6:38 pm #15027717

mattS-36

Thanks Kor. Yes, that's fine
December 10, 2023 at 5:55 pm #15031795

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've escalated this to our 2nd Tier Support for further assistance and I will come back to you once I have feedback.

December 11, 2023 at 4:21 pm #15039267

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

This is fixed and could you please check?

The topic ‘[Closed] There is a problem with the String Translation table in your site’ is closed to new replies.