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This topic contains 3 replies, has 2 voices.

Last updated by Bobby 4 months, 2 weeks ago.

Assigned support staff: Bobby.

Author Posts
June 10, 2019 at 8:43 pm #3990289

melanieB-10

Tell us what you are trying to do?
Hi, I bought a WPML compatible theme on themeforest and I have a problem when I install the String Translation plugin.

i have a message (cf attachment)

What is the link to your site?
hidden link

could you help me please. sorry my english is very bad because i'm french.

best regards.

Mélanie

June 10, 2019 at 8:50 pm #3990367

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi There,

This error will usually surface if there are some important indexes missing from within your wpml Database tables

please go to your database and find the _icl_strings table

are you able to see it ?

if yes , please view its structure and share with me a screenshot just like the one i have shared in this thread so i can determine if any indexes are indeed missing or if this is a false positive

June 10, 2019 at 9:20 pm #3990443

melanieB-10

Hi Bobby,
Thank you for your answer.
Yes in my database I have the table _icl_strings.
here is the structure of the table. (cf attachment)

Thank you so much

June 10, 2019 at 10:45 pm #3990705

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Thank you for the screenshot !

it looks like you are indeed missing an index field. We will need to manually patch your WPML database tables

**Before we proceed I recommend to please take FULL BACKUP of your database and your website.**
I often use the Duplicator plugin for this purpose See: http://wordpress.org/plugins/duplicator/

I would like to request temporary access (wp-admin and FTP) to your site to fix the issue.

You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you will enter is private which means only you and I can see and have access to it.

Thank you,
Bobby

The topic ‘[Closed] There is a problem with the String Translation table in your site.’ is closed to new replies.