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This topic contains 4 replies, has 2 voices.

Last updated by hannesF 2 months, 3 weeks ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
July 25, 2019 at 2:33 pm #4284257

hannesF

Hi! WordPress displays the following message:

There is a problem with the String Translation table in your site. This problem is not causing a problem running the site right now, but can become a critical issue in the future. WPML support team knows how to fix it. Please add a message in the relevant support thread and we'll fix it for you.

What can I do to resolve this?

July 25, 2019 at 2:43 pm #4284357

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

July 25, 2019 at 2:48 pm #4284397

hannesF

thats strange, i did not post this ticket? and i use a very strong password ... you can cancel this

July 25, 2019 at 6:20 pm #4285519

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. Do you need any assistance from our side? If not, you mark this post as resolved. Please, let me know, have a nice day.

July 26, 2019 at 6:45 am #4287779

hannesF

I was a double ticket - my fault