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This topic contains 8 replies, has 2 voices.

Last updated by Bigul 2 weeks, 2 days ago.

Assigned support staff: Bigul.

Author Posts
August 24, 2019 at 8:47 pm #4452275

dominikB-14

I am trying to: Implement a second language (English) to the site.

Link to a page where the issue can be seen: https:www.wellgo.de

I expected to see: Plugin that works without any issue

Instead, I got: the error message, that there is a problem with the String Translation table in your site and I should contact the support

August 25, 2019 at 5:09 pm #4454771

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve these issues.

I would like to access the admin area of your site for further checking. Please fill the private details fields after a full site backup.

Please check the following links for more details about our private information sharing policies.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

hidden link

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Thanks!

Bigul

August 26, 2019 at 6:07 pm #4460763

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi Dominik,

Thank you for the details. Please allow me to make a duplicator copy of your site using the Duplicator plugin(https://wordpress.org/plugins/duplicator/) for debugging the issue on my local server.

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Thanks!

Bigul

August 26, 2019 at 9:40 pm #4461611

dominikB-14

Hi Bigul,

Please go ahead and make a copy with the duplicator plugin.
You have my allowance.

Best,
Dominik

August 27, 2019 at 5:24 pm #4468737

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi Dominik,

Thank you for your permission. I made a Duplicator copy of your site now. Will debug it further and get back to you soon. Please wait.

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Thanks!

Bigul

August 27, 2019 at 5:34 pm #4468755

dominikB-14

Thanks Bigul!

I wait for your next message.

Dominik

August 29, 2019 at 1:14 pm #4481231

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi Dominik,

Our development team has fixed the String Translation table warning issue by running the SQL patch. Please check it and let me know your feedback.

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Thanks!

Bigul

August 30, 2019 at 1:40 pm #4487487
dominikB-14

Hi Bigul,
the warning in the backend is gone, but when I activate the plugin, it messes up the whole css of the theme and when I click on another page in the frontend I get an internal server error. (see screenshot attached)
Is there any workaround or solution for that?

New threads created by Bigul and linked to this one are listed below:

https://wpml.org/forums/topic/when-i-click-on-another-page-in-the-frontend-i-get-an-internal-server-error/

August 30, 2019 at 6:29 pm #4488895

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi Dominik,

Thank you for the updates. I have opened a new ticket for the internal server error issue. Because as per our support policies, we can only handle one issue per ticket. It will help us to serve you better and we can avoid discussing multiple problems in one ticket. I will get back to you soon on the new ticket. Please wait. Thank you for your understanding.

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Thanks!

Bigul