Please make sure to update to WPML 4.3.5 and check our list of Known Issues before reporting

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

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This topic contains 1 reply, has 2 voices.

Last updated by Rohan Sadanandan 3 months ago.

Assigned support staff: Rohan Sadanandan.

Author Posts
September 6, 2019 at 5:30 pm #4526885

gustavoE

Hello. This message appeared as soon as we installed WPML.
Could you help me solve it?:

There is a problem with the String Translation table in your site. This problem is not causing a problem running the site right now, but can become a critical issue in the future. WPML support team knows how to fix it. Please add a message in the relevant support thread and we'll fix it for you.

September 6, 2019 at 5:38 pm #4526919

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thank you for contacting WPML Support.

Please make a complete backup of your site and database.

Then, go to WPML -> Support -> Troubleshooting

Look for 'Clean up' and click the following:

- Synchronize posts taxonomies
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Fix Terms count
- Fix post assignment for translations

Please wait for each one to complete before clicking on the next one.

Also, please update the WP Memory Limit to at least 128MB which is the minimum requirement for WPML: https://wpml.org/home/minimum-requirements/
Add this code to your wp-config.php to increase WP memory:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

Paste it just before:

/* That's all, stop editing! Happy publishing. */

Thanks,
Rohan