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This topic contains 9 replies, has 2 voices.

Last updated by ganiK 2 weeks, 6 days ago.

Assigned support staff: Rohan Sadanandan.

Author Posts
September 24, 2019 at 6:23 am #4628275

ganiK

I am trying to:clear this message" There is a problem with the String Translation table in your site. This problem is not causing a problem running the site right now, but can become a critical issue in the future. WPML support team knows how to fix it. Please add a message in the relevant support thread and we'll fix it for you."

Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

September 24, 2019 at 7:41 am #4628651

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thank you for contacting WPML Support.

In order to debug this issue further quickly, I need to request temporary access (wp-admin and FTP) to your site - preferably to a test site where the problem has been replicated if possible - in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Instructions to send private information are here: hidden link

Privacy and Security when Providing Debug Information for Support:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Thanks,
Rohan

September 24, 2019 at 12:20 pm #4631481

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thanks for sharing the details.
The FTP is not connecting.
Could you please check again & update the previous message if there are any changes to the FTP?

Thanks,
Rohan

September 24, 2019 at 12:52 pm #4631713

ganiK

sorry, user name was wrong, "Rohan-wpml@vedubox.com"

hidden link
Rohan-wpml@vedubox.com
RohanWpmlTemp@2

September 24, 2019 at 1:25 pm #4631927

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thanks for sharing the credentials.
I just checked your database & found out that some of the WPML string tables are missing.

So I request you to perform the steps mentioned in this documentation:
https://wpml.org/errata/missing-_icl_strings-_icl_string_translations-data-tables/

Please make a complete backup(files & database) of your site before proceeding.

Let me know how it goes.

Thanks,
Rohan

September 24, 2019 at 1:49 pm #4632201

ganiK

still same, nothing changed

September 24, 2019 at 2:07 pm #4632361

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

I will check this.
I'm not able to access the WordPress admin and FTP.
Have you changed the credentials? If so, could you please share it again?
I have enabled the private fields.

Thanks,
Rohan

September 24, 2019 at 2:12 pm #4632375

ganiK

yo can try same users and passses now

September 24, 2019 at 2:30 pm #4632475

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thanks for sharing the details.
The issue is now resolved.
Please check & confirm.

Thanks,
Rohan

September 24, 2019 at 2:34 pm #4632487

ganiK

My issue is resolved now. Thank you!