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Last updated by Raja Mohammed 4 months, 1 week ago.

Assigned support staff: Raja Mohammed.

Author Posts
June 8, 2019 at 10:36 am #3980849

philipS-24

Almost one week gone i was trying to contact with you guys but no response ???

June 10, 2019 at 5:15 am #3985183

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi there,

I can see that Andrey is handling your ticket and requested database backup of your site so that he can fix it for you, If you have any difficulty creating database backup You can use the Duplicator plugin to create a snapshot of your database (use Archive only database option) http://wordpress.org/plugins/duplicator/,

Share the package link with Andrey in this thread https://wpml.org/forums/topic/there-is-a-problem-with-the-string-translation-table-in-your-site-this-problem-28/ The issue needs to be patched which can only be done by a specialist.

Please add a followup message in your previous ticket for better response.

Since your ticket is already handled by the concerned person, I would kindly request you to continue with that ticket and close this ticket.

Kind regards
Raja