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This thread is resolved. Here is a description of the problem and solution.

Problem: The client is using Vitrine theme and he can't find how to translate the strings from the cookies bar that is coming with the theme.

Solution: The strings need to be added from WPML > String Translation > Translate texts in admin screens

Here is the procedure for that: https://wpml.org/documentation/getting-started-guide/translating-theme-options/

This topic contains 2 replies, has 2 voices.

Last updated by przemyslawD-3 4 months, 4 weeks ago.

Assigned support staff: Mihai Apetrei.

Author Posts
May 16, 2019 at 2:39 pm #3827091

przemyslawD-3

Hi,

I'm trying to translate cookies bar text and i Can't find it in string translation. I found on this forum similar question but in my case cookies banner is one part of using theme (Vitrine) not separated plugin. How I should translate it?

Thanks for Your help.

May 16, 2019 at 4:03 pm #3827789

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

The way to translate those strings really depends on how they have been implemented in the code.

If you can't find it inside the WPML > String Translation, it might be added as admin text.

This should be the normal process to translate admin texts:
https://wpml.org/documentation/getting-started-guide/translating-theme-options/

If you still can't find it, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

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We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

May 21, 2019 at 9:57 am #3853905

przemyslawD-3

My issue is resolved now. I didn't know about admin text option, it works! Thank you!