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This topic contains 5 replies, has 2 voices.

Last updated by P. Zijlstra 5 months ago.

Assigned support staff: Bruno Kos.

Author Posts
May 8, 2019 at 8:18 am #3764533

P. Zijlstra

I am trying to:
keep the site updated.
Link to a page where the issue can be seen:
hidden link
I expected to see:
a message that there is an update available.
Instead, I got:
No message

May 8, 2019 at 11:13 am #3765881

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Thank you for contacting WPML support!

Can you try the following things:
- deactivate WPML and all its addons and then reactivate them
- unregister/register the site in https://wpml.org/account/sites/

If the above still fails, I can only suggest that you update all the plugins manually through FTP.
hidden link

Regards,
Bruno Kos

May 15, 2019 at 7:56 am #3813489

P. Zijlstra

I tried deactivating and wanted to try unregister/register, but when I want to go to sites in my account I got redirected to login screen and can't get to the sites page.
https://wpml.org/account/?redirect=/account/sites/

Kind regards,

Petra

May 15, 2019 at 8:36 am #3813653

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

I've checked your user account in our system and can see that you've registered hidden link recently, date is 2019-04-27, how were you able to do this? Or has the redirection issue started happening after this?

Can you try clearing the browser cache or try in the incognito ode?

As for this site, I see that hidden link is registered, but it should be hidden link in fact in order to WPML to pick it up.

Regards,
Bruno Kos

May 15, 2019 at 9:43 am #3814523

P. Zijlstra

Strange...I didn't changed it on 2019-04-27.
The website is using WPML for about 2/3 years...
But I can go to the sites in incognito screen. So is has to do something with caching. I unregistered now and registered both websites and it is working again. Thank you for your help!

May 15, 2019 at 9:51 am #3814591

P. Zijlstra

My issue is resolved now. Thank you!