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This topic contains 5 replies, has 2 voices.

Last updated by Riffaz 12 months ago.

Assigned support staff: Riffaz.

Author Posts
September 17, 2019 at 5:54 am #4585681

alexanderA

Hello. Several weeks ago I opened a ticket (https://wpml.org/forums/topic/how-to-translate-image-alt-text/). It seemed to have been resolved, but later I realized it was not. So I tried to re-open it. But the agent has not replied. How can I re-open that ticket?

Thanks.

September 17, 2019 at 6:44 am #4585847

Riffaz
Supporter

    Languages: English (English )

    Timezone: Asia/Colombo (GMT+05:30)

    Hi,

    Thank you for contacting WPML support.

    If you reply to a ticket after we/you mark a ticket is resolved we will not get notifications. 🙂
    We can continue here.

    I am rechecking the old ticket.
    Meanwhile please provide your site login details to check this closely.
    The next reply is private.

    Regards,
    Riffaz.

    September 18, 2019 at 8:01 am #4593503

    Riffaz
    Supporter

      Languages: English (English )

      Timezone: Asia/Colombo (GMT+05:30)

      Hi,

      I added the alt text to one of images as I explained.

      Then I created a post and assigned the image.
      I see now the English post shows english image alt
      I see now the French post shows french image alt

      Regards,

      September 18, 2019 at 8:03 am #4593511

      Riffaz
      Supporter

        Languages: English (English )

        Timezone: Asia/Colombo (GMT+05:30)

        here is the link: hidden link

        September 21, 2019 at 7:51 am #4615523

        alexanderA

        Sorry, I've been busy. Can we keep this ticket open for another week? I will reply by then.

        Thanks.

        September 22, 2019 at 2:50 pm #4618753

        Riffaz
        Supporter

          Languages: English (English )

          Timezone: Asia/Colombo (GMT+05:30)

          Hi,

          Sure, take your time.
          Reply here when you are ready.

          Regards,

          The topic ‘[Closed] Ticket follow up’ is closed to new replies.