[Closed] Too many translation notifications

Hi,
I don't see such "customization" options.
All I see is a option that says: "Send me a notification email when there is something new to translate".

I don't want to disable these notifications.
I still need my translators being notified when I assign them something to translate.
However, they don't need reminders that they completed translations the week before.

Or maybe I just don't understand the point and timing of these reminders?

Hi,
I'm sorry, but all of this remain very unclear to me and I still remain with many questions.

- You say I can customize the notifications from Settings > Translation notifications, where there is an option that says: "Notify the translation manager when jobs are completed". Which absolutely makes sense for a Translation Manager, to get a sum up of what's been translated over a specific period.

But this is the email my translator received.
While this translator is not a translation manager. So is it a bug?
This user has admin *capabilities* (admin access, edit posts, pages, ...), because it's required to access the admin panel and translate content.
His account has a custom role (defined with Ultimate Member). I needed to set this role because standard, native roles (besides admin) wouldn't get enough capabilities to translate the content. On the other hand, I dont want my translators to access the whole admin panel, so couldn't assign him an admin role.
As a proof, he can only translate from US to German because that's what his translator role is allowed to. While a translation manager can translate anything.
So can you be more precise about what an Adminstrator is, for you?

- Now if any Administrator is a "de facto" Translation manager, is there a need, at all, to maintain a translation role, from the WPML > Translation Dashboard > Translators panel? Or can I remove it, and still be able to translate content to any language?

- Finally, this documentation: https://wpml.org/documentation/support/wpml-admin-capabilities/
... affirms:
"Administrator: By default, assigned to the user who owns WPML."
What exactly defines "the user who owns WPML"? Is it the wpml.org account?

Thanks

The custom translator's role I'm talking about has access to WP admin, plus the following capabilities:
- read
- edit_posts
- edit_others_posts
- edit_published_posts
- edit_private_posts
- read_private_posts
- edit_pages
- edit_others_pages
- edit_published_pages
- edit_private_pages
- read_private_pages
- edit_product
- read_product
- edit_products
- edit_others_products
- edit_published_products
- edit_private_products
- read_private_products

Otherwise, I'd rely on the native roles, which also have their flaws:
- Administrator: all permissions >> Way too permissive for a translator
- Editor: can't translate WooCommerce products
- Author: can't translate pages nor WooCommerce products
- Contributor: can't translate pages nor WooCommerce products
- Subscriber: can't access wp admin

>> If you have a better role setup to suggest for translated, I'm all yours.
But I couldn't find any advice regarding the translator WordPress user role, to apply to a translator, in WPML's documentation.

Now, regarding my second question, I totally understand that there are differences between the Administrators > Translation Managers > Translators roles.

Still, if I remove my Admin user its Translator setup (which obviously automatically inherits all translations capabilities, in any direction... checkout the attached image), well this user can still translate all the content.
In other words, the behavior I observe, is that an admin can translate any content, so that a translator setting for Administrator users is useless brings nothings.

>>Can you please confirm?

Hi Christopher,

Thanks for this explanation.

Please take a look at the attached screenshots.

This is from a copy of our live db, with a standard StoreFront theme, and only the SitePress Multilingual CMS plugin activated (no add-ons, no... nothing). So very basic setup.
And I removed the other translators here, just to make things clearer.

As you can see, there is no translation manager declared.
My user is and Admin (WordPress) user, so I assume, a "de facto" translation manager.

You see that it has a dedicated translator role setup, which has many translation pairs set, but not ALL of them.
For example, the US English > Mexico checkbox is not ticked.
So this confirms what you say: not ALL language pairs are added automatically to the translator.

nb:On my previous screenshot, from another test environment, I had much more pairs set. Which I assume, is related to another issue we're currently exploring with your colleagues. So let's forget about that one.

To that point, I can already translate to any language, even English to Mexico...
So this doesn't align with what you suggest.

Now I remove that translator, clear the cache, run troubleshooting, etc... Well , I can still translate content from US English to any language enable on the website.

So to my understanding, it doesn't align with how it goes on the sandbox.

Finally, regarding the email, once again, I'm just saying it doesn't make sense notifying a translator of the completion of the translation she/he just completed.

The email template is the one attached earlier in this topic.
I let you figure which one it is.

I just suggest it's the one triggered by the "Notify the translation manager when jobs are completed []" setting, that's actually sent to my translator, who's not an Administrator, but owns the custom permissions I detailled earlier. Which are required to translated the content.

I won't take too much time to confirm what you oberve on your sandbox. I believe you, no problem!
I don't work with you sandbox, I work on my website.

My plugins are up to date, we've been using your plugin for years, and never tweaked anything around that topic. Still, the behavior is not what it's meant to be, even If I disable everything around WPML.

I can't explain what's going on here. But you guys should... Otherwise, that's concerning :/

Hi,

If I understand correctly, the translator received an email notification for a page translation that they had already completed on the 15th. Is that correct? do you recall setting any deadlines for these translation jobs?
>> Yes, it is correct. I don't recall setting a date. I think I left the one provided by default.

Is the user that you removed from translator has custom privileges or this is a normal WordPress user?
>> I already answered this question in detail in my *May 28, 2026 at 1:21 pm* message.
One thing I can add though, is that this user was initially created from the website's frontend, so outside the WPML Add a translator > Create a new user and set as Translator process (screen shot attached), where I'm offered to assign a role to this new user.

Still, as already explained, beside Administrator (which is way too permissive for a translator), none of those native roles offer enough permissions to translate all the content I have to submit (WooCommerce and Pages are not included). So I had no other choices that create a custom role.