Toolset plugin cannot connect to toolset.com

This thread is resolved. Here is a description of the problem and solution.

Problem:

You are experiencing an issue where the Toolset plugin is generating a connection error to toolset.com on every admin page, despite not having installed the Toolset plugin yourself.

Solution:

We recommend performing a full site backup before proceeding with any changes. After backing up, please follow the steps provided in the errata and support ticket to address the connection issue:

If these steps do not resolve your issue or if the information seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Exception

This topic contains 6 replies, has 0 voices.

Last updated by orO 1 year, 8 months ago.

Assisted by: Bigul.

Author	Posts
December 5, 2024 at 2:12 pm #16481927
orO	Background of the issue: I'm trying to use WPML on my website hidden link, but I'm encountering an issue with a plugin I did not install. Symptoms: Toolset plugin cannot connect to toolset.com Questions: Hello, I'm getting this on every page in the admin interface: Toolset plugin cannot connect to toolset.com I do not know what Toolset is and I never ever installed it. I want this out of my website please, I cannot use your product like this.
December 5, 2024 at 5:37 pm #16483276
Bigul	Hello, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. Please try the workarounds suggested in the following errata and ticket after a full site backup and make sure the issue exists or not. https://wpml.org/errata/toolset-plugin-cannot-connect-to-toolset-com-warning-even-if-toolset-is-not-installed/ https://wpml.org/forums/topic/toolset-plugin-cannot-connect-to-toolset-com-6/ -- Thanks! Bigul
December 5, 2024 at 5:43 pm #16483317
orO	I want to record that the issue went away by itself, I did not do anything suggested above. You guys in WPML should really check why this is happening, why would you display something about a plugin I never ever installed? I see so many people with this issue, you really need to get into it and solve it.
December 6, 2024 at 8:16 am #16484881
Bigul	Hello, Thank you for the updates. We hope you are installing and configuring WPML for the first time on this site. I have a couple of requests for tracking the issue. 1) Please fill the private details fields after a full site backup. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information sharing policies. https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ hidden link 2) Please allow me to make a duplicator copy of your site using the Duplicator plugin(https://wordpress.org/plugins/duplicator/) for debugging the issue on my local server. So we can troubleshoot the issue without affecting your live site. -- Thanks! Bigul
December 6, 2024 at 11:33 am #16485741
orO	It seems you might not be reading anything that I write. Why would you send me such a message?
December 6, 2024 at 1:35 pm #16486254
Bigul	Hello, Thank you for your response. I have read your reply, but we need your support to debug this issue. That is why I requested the login credentials for additional checks and to create a copy of the site. This will help us to track the actual reasons for the bug as quickly as possible. Thank you for your kind understanding. I have enabled the private option for your next reply. -- Thanks! Bigul
December 6, 2024 at 2:06 pm #16486355
orO	But I said the issue it gone, there is nothing left to solve.