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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with translating listing category search filters on their website using WPML. The filters are not available in the string translation after scanning the theme strings.
Solution:
1. We recommended scanning the theme strings as detailed in the documentation: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#scan-theme-or-plugin-to-update-translations
2. If the issue persists, it may be due to outdated plugins or the theme itself not being maintained or compatible with WPML. We suggested updating all plugins and the theme to the latest version, specifically theme version v1.8.2 as per the changelog: https://themeforest.net/item/townhub-directory-listing-wordpress-theme/25019571#item-description__changelogs-how-to-update-theme

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

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This topic contains 8 replies, has 0 voices.

Last updated by Kor 2 weeks ago.

Assisted by: Kor.

Author Posts
May 23, 2025 at 2:58 am #17063958

angeloS-19

Background of the issue:
I am trying to translate the listing category search filters on my site hidden link using WPML. I have provided a link to the specific page where the issue occurs: hidden link. I have also provided a screenshot.

Symptoms:
The listing category search filters are not translating.

Questions:
Why are the listing category search filters not translating on my site?
How can I fix the translation issue with the listing category search filters?

May 26, 2025 at 6:46 am #17071045

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for contacting us. I've checked the filter and it looks like it's coming from the theme. Please try to scan the theme strings as explained here https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#scan-theme-or-plugin-to-update-translations and then, check the string translation and see if it's there.

May 27, 2025 at 1:34 am #17075502

angeloS-19

Hi Kor,

Thank you for your reply, I've scanned the theme strings however, the labels are not available on string translation. If you could please check this for us?

Screenshot 2025-05-27 093347.png
May 27, 2025 at 7:19 am #17076009

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

βœ™ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

While checking the debug info, I see that the WordPress Memory Limit is below the requirements. The minimum requirements are 128M, but we do recommend 256M and the debug information of your site shows it set to 40M. Please check this link for more details
https://wpml.org/home/minimum-requirements/.
You can increase it by adding the following code in your wp-config.php file, right before the /* That’s all, stop editing! Happy publishing. */ line:

define( 'WP_MAX_MEMORY_LIMIT', '256M' );
define( 'WP_MEMORY_LIMIT', '128M' );

After adding the code you can confirm that the memory was changed correctly from WPML > Support > WordPress > Memory limit.

May 28, 2025 at 4:03 pm #17084524

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. I've reviewed your website and tried several methods, including running some troubleshooting options, but the issue persists. I suspect the issue is related to some outdated plugins, and also the theme hidden link is no longer maintained by the author.Also, I don't think this theme is compatible with WPML.

Given the complexity of the setup, could you please try replicating the issue on our sandbox site below?
hidden link

You can install the required plugins and theme, then create a test page to help us troubleshoot further.

May 29, 2025 at 5:56 am #17086021

angeloS-19

Hi Kor,

Thank you for your reply.

We’ve created a staging website for you here: hidden link

Please use the same WordPress login credentials previously provided.
If possible, we’d prefer to use this environment instead of replicating the issue on the sandbox site.

Feel free to make any necessary changes on the staging website, it's fully available for your testing and troubleshooting.

Let us know if you need anything else.

May 29, 2025 at 6:51 am #17086177

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for sharing access to a staging site. As mentioned earlier, please update all plugins and also the theme. Based on the changelog here, the latest update for the theme is v1.8.2 hidden link

June 2, 2025 at 7:13 am #17096442

angeloS-19

Thank you for your reply, we have updated the plguins and theme however, the issue persists. We have reverted the changes for now and restore the staging website. If you could please further investigate the issue that would be great.

June 2, 2025 at 7:19 am #17096493

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your response. Please do not revert the staging site, as we require everything (plugins and theme) to remain updated for troubleshooting. Kindly update all plugins and the theme, and let me know once it’s done.