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Background of the issue:
I am trying to translate the listing category search filters on my site hidden link using WPML. I have provided a link to the specific page where the issue occurs: hidden link. I have also provided a screenshot.
Symptoms:
The listing category search filters are not translating.
Questions:
Why are the listing category search filters not translating on my site?
How can I fix the translation issue with the listing category search filters?
Thank you for your reply, I've scanned the theme strings however, the labels are not available on string translation. If you could please check this for us?
I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
β To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
While checking the debug info, I see that the WordPress Memory Limit is below the requirements. The minimum requirements are 128M, but we do recommend 256M and the debug information of your site shows it set to 40M. Please check this link for more details https://wpml.org/home/minimum-requirements/.
You can increase it by adding the following code in your wp-config.php file, right before the /* Thatβs all, stop editing! Happy publishing. */ line:
Thanks for your patience. I've reviewed your website and tried several methods, including running some troubleshooting options, but the issue persists. I suspect the issue is related to some outdated plugins, and also the theme hidden link is no longer maintained by the author.Also, I don't think this theme is compatible with WPML.
Given the complexity of the setup, could you please try replicating the issue on our sandbox site below? hidden link
You can install the required plugins and theme, then create a test page to help us troubleshoot further.
Weβve created a staging website for you here: hidden link
Please use the same WordPress login credentials previously provided.
If possible, weβd prefer to use this environment instead of replicating the issue on the sandbox site.
Feel free to make any necessary changes on the staging website, it's fully available for your testing and troubleshooting.
Thanks for sharing access to a staging site. As mentioned earlier, please update all plugins and also the theme. Based on the changelog here, the latest update for the theme is v1.8.2 hidden link
Thank you for your reply, we have updated the plguins and theme however, the issue persists. We have reverted the changes for now and restore the staging website. If you could please further investigate the issue that would be great.
Thank you for your response. Please do not revert the staging site, as we require everything (plugins and theme) to remain updated for troubleshooting. Kindly update all plugins and the theme, and let me know once itβs done.