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This topic contains 6 replies, has 2 voices.

Last updated by elvirad 1 year, 4 months ago.

Assigned support staff: Vincenzo.

Author Posts
May 23, 2018 at 8:07 am #2213168

elvirad

Hola,

He traducido casi todos los términos que vienen por defecto en inglés en el carrito del Woocommerce pero hay unos que no puedo traducir ya que no los localizo en Traducción de cadenas. Adjunto un pantallazo con los términos que me faltan por traducir. Espero su respuesta,
gracias. un saludo.

May 24, 2018 at 7:59 am #2220128

Vincenzo
Supporter

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Hello, thank you for contacting WPML Support!

I am answering in English because this ticket is in the English forum.
If you wish I can assign this ticket to a Spanish-speaking supporter.

In the meantime, I will try to help in English.

1. Can you please paste your WPML Debug information in the Debug information field?
- http://wpml.org/faq/provide-debug-information-faster-support/

2. Can you please verify if the affected strings are correctly wrapped inside GetText calls according to the WordPress standard for internationalization?
- For more details, please check the attached documentation.

Thank you

Related documentation:
https://wpml.org/faq/language-setup/
https://wpml.org/2009/05/wordpress-theme-localization/
https://code.tutsplus.com/tutorials/internationalizing-wordpress-projects-the-introduction--cms-26636
hidden link

May 24, 2018 at 8:52 am #2220670

elvirad

Hello,
I'm not really sure about this thing you're asking me about GetText calls.

May 24, 2018 at 2:03 pm #2223354

Vincenzo
Supporter

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Hello,

the question about the GetText calls was important only if you manually edited the site templates.

1. Is this issue reproducible in the desktop version of the website too?

2. This can be caused by a conflict.
Please try the following steps:
❌ Before proceeding please make a full website backup! ❌
- Disable all the plugins except WPML and its add-ons, WooCommerce and WooCommerce Multilingual
- Set a default WooCommerce theme (eg. StoreFront).
- If the issue is solved, please re-enable the Plugins one after the other, and check the issue each time you enable a plugin.
It might also be due to the Theme.
Please do reactivate your Theme only after you are sure the issue isn't coming from a 3rd Party Plugin.

- Please report me when the issue comes back.

Thank you

May 24, 2018 at 2:58 pm #2223737

elvirad

Hello,

I can't do this right now. Is there no other way to find out? The theme I use is Juster, and it's right on this screen hidden link those are the terms I can't translate, the ones at the top of the table, PRODUCT, PRICE, QUANTITY and TOTAL.

These are terms from the template itself, but I have been able to translate the rest of the terms on that page.

I hope you can help me,

Thank you.

May 24, 2018 at 3:17 pm #2224081

Vincenzo
Supporter

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Hello,

usually, those strings are automatically translated using the WooCommerce language files.

In this case, it is possible that the strings have a different source.

To further debug the problem I’d like to replicate your site locally.

I would need a site snapshot if possible.
We usually recommend the free Plugin “Duplicator” for this purpose.

If you already know how Duplicator works
(https://wordpress.org/plugins/duplicator/),
please skip the following steps and just send me the archive file you downloaded.

★ Duplicator Instructions
hidden link
https://wpml.org/faq/provide-supporters-copy-site/

If the file is too large (more than 200M), please use the Duplicator file filters to remove the cache, the wp-uploads directory, the media and the archive files.

Send me the archive file (you probably want to use Google Drive, DropBox, or similar services, as the snapshot file will be quite big)

Your next reply will be private, which means that only you and I will be able to see it and have access to it. You can paste the link to the file there. You can also share the credentials to your website. I will then download the file from the admin panel.
Once the problem is resolved I will delete the local site.

Please let me know if you need help creating the Duplicator package.

Thank you

May 24, 2018 at 6:27 pm #2224978

elvirad

Thank you