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This topic contains 3 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 2 months, 4 weeks ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
August 21, 2019 at 6:38 pm #4434773

viktorB-10

I am trying to:get the current content in the editor

Link to a page where the issue can be seen:hidden link

I use wpml for a while, but sometimes still get tricked by the system's logic.

August 21, 2019 at 7:14 pm #4434797

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would need some more details before giving you a detailed and accurate answer. What content do you refer? Can you please, tell me into details what do you need to achieve and the issue you are facing when trying it?

Also, it would be of help to give a look in your WordPress Dashboard in order to understand your issue better, for that, please consider: I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

August 21, 2019 at 8:13 pm #4434893

viktorB-10

Hey Marcos!

I show you what i mean: usually wpml works well with me, but now at several pages i get the following result: I expect to get the full content into the ATE (or classic editor , it's indifferent) but instead i see a very little part of the content only, like most of the <p> and all other strings seem hidden. It worked before, and kinda works in some similar pages, but not in some others.

for exmple this page: hidden link
looks like different in the ATE (screenshot)

August 22, 2019 at 8:30 pm #4442799

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

The topic ‘[Closed] Transl. editor doesn't show the actual content of the page, even after updates’ is closed to new replies.