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This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 3 months, 3 weeks ago.

Assigned support staff: Mihai Apetrei.

Author Posts
July 3, 2019 at 2:11 pm #4137245

tychonB

Hi, i try to translate the content in the flipbox (https://wordpress.org/plugins/image-hover-effects-ultimate-visual-composer/).

But i cant find the strings.
The flipbox is active here:
hidden link

How can we fix?

July 3, 2019 at 2:42 pm #4137547

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

I looked up for the plugin you mentioned but I was not able to find it inside our official WPML-compatible plugins directory here (https://wpml.org/documentation/plugins-compatibility/).

My guess is that there might be some incompatibility issues between the plugin and WPML, if you were not able to find the strings in WPML > String Translation (https://wpml.org/documentation/getting-started-guide/string-translation/) or WPML > String Translation > Translate texts in admin screens (https://wpml.org/documentation/getting-started-guide/translating-theme-options/).

Something else you can do is scan the plugin that's generating the strings and then go back to WPML > String Translation and see if the strings show up:
https://wpml.org/documentation/getting-started-guide/theme-localization/

If nothing works from the options above, I'd suggest you contact the plugin authors and recommend them to join our 'Go Global' program (https://wpml.org/documentation/theme-compatibility/go-global-program/) where our Compatibility developers will help them make their plugin 100% compatible with WPML for free.

Also, I would be more than happy to take a look on the site for you and see if I can find them, so I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

PS: Just a note that I am close to the end of my shift for today so I will be able to get back to you tomorrow if you will be able to provide access.

Kind regards,
Mihai Apetrei

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