Please make sure to update to WPML 4.3.4 before reporting any issue

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

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This topic contains 2 replies, has 2 voices.

Last updated by anh-thiN 7 months, 1 week ago.

Assigned support staff: Dennis.

Author Posts
April 12, 2019 at 7:45 am #3595761

anh-thiN

I am trying to: i scan theme and plugin in wpml

Link to a page where the issue can be seen:

I expected to see: translate the footer copyright

Instead, I got: but i don't see the text in copyright. I add below image, i need translate copyright.

April 12, 2019 at 8:56 am #3596675

Dennis

Hi,

Welcome to WPML Support forum.

It could be that these strings are stored in the admin texts. Please go to WPML > String Translation and scroll down to the bottom of the page and click on the link "Translate texts in admin screens »". Then, scroll through that page and see if you find the the string. If so, tick the checkbox and click Apply to add it to the String Translation table. Now you can go back to WPML > String Translation and you should see the string added there.

https://wpml.org/documentation/getting-started-guide/string-translation/#admin_texts

Kind regards,
Dennis

April 13, 2019 at 6:53 am #3603703

anh-thiN

My issue is resolved now. Thank you!