We have just released WPML 4.3.3. Before reporting issues please make sure to update - this version resolves all known issues with the major WPML 4.3 release

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 2 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 4 months, 3 weeks ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
June 17, 2019 at 3:14 pm #4036535

liamC-3

Tell us what you are trying to do?
My site is almost entirely translated, my only problem is: I can't find how to translate my french "contactez-nous" button in the navigation menu in english. This one is in the header and this plugin does not allow me to translate the header.

Is there any documentation that you are following?
I found many topics with the same problem and tried to fix it with the strings translation. My problem is that I can't find this button in my string translations at all. I've been looking for days!

What is the link to your site?
hidden link

Please help me, I'm so desperate.

June 17, 2019 at 8:34 pm #4038643

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

June 18, 2019 at 7:35 pm #4046287

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the provided details. I took a look in your WordPress Dashboard and noticed you still don't have translations for your headers built using Elementor. Please, follow these steps:

1 - In your WordPress Dashboard > Templates (Modèles) click to edit your 'Header' template and add a translation for it.

2 - Enter a translation for your header button and check the translation as complete, save it and you should be done.

See: https://wpml.org/documentation/plugins-compatibility/elementor/#translating-header-templates

Please, let me know if it helps, have a nice day.