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This topic contains 3 replies, has 2 voices.

Last updated by drK-2 1 month, 3 weeks ago.

Assigned support staff: Noman.

Author Posts
September 17, 2019 at 10:33 am #4587715


One more detail that is not working is the telephone number in the footer. We would like to localize that as well and effectively translate it.

September 17, 2019 at 10:43 am #4587763


Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)


Thank you for contacting WPML Support. I can not find login details from previous ticket because credentials got removed when ticket resolved for security reasons. Could you please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private which means only you and I have access to it.

=== Please backup your database and website ===

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.

Thank you

September 17, 2019 at 12:37 pm #4588463


Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Please follow below steps in order to translate phone number:
1. Add/update translation using this URL:
hidden link

2. Select Menu items that you want to sync from WPML >> WP Menus Sync as you can see in the attached screenshot.

Here is doc for more details:

If still issue persists, please provide me with a phone number that needs to be displayed as translation.

Thank you

September 17, 2019 at 1:05 pm #4588667


My issue is resolved now. Thank you!