Please make sure to update to WPML 4.3.4 before reporting any issue

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 1 reply, has 2 voices.

Last updated by Marcos Vinicios Barreto 9 months ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
February 20, 2019 at 12:54 pm #3221796


i can add video in the product (english language) by the setting inside

BUT in the arabic language , i cannot open the product setting , it will go directly to woocommerce multilingual only to translate . what i can do ????!

February 20, 2019 at 10:18 pm #3223977

Marcos Vinicios Barreto

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)


Thank you for contacting WPML Support. Please, try the following:

1 - In your WordPress Dashboard > WooCommerce > Settings and choose to translate your products using the default WordPress editor.

2 - Now you should be able to edit your product in the secondary language and add the video version that fits your translation.

Please, let me know if you need any additional details regarding this approach. Have a nice day.