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This topic contains 22 replies, has 2 voices.

Last updated by Henry Chandra 6 months, 2 weeks ago.

Assigned support staff: Yvette.

Author Posts
July 9, 2019 at 7:58 am #4168303

Henry Chandra

How do i give u access to the other server with private message?

July 9, 2019 at 1:35 pm #4171289

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hello

I have opened the private area. Please don´t forget to include an EXAMPLE of the behaviour you are talking about like you did for the other server.

Thanks

July 10, 2019 at 8:08 am #4177117

Henry Chandra

The access i gave you is a live server which i have followed your way of solving the issues in which did not work for this server. Kindly assist and let me know what could go wrong? 🙂

July 10, 2019 at 12:42 pm #4180321

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Ok.

To start, this server does not have the minimum PHP memory allocated to WordPress that is required for normal operation of WPML.

Your installation still has only 40M and the required is at least 128M...preferably more.
Please edit the wp-config.php of your installation and add the following line to it:

define('WP_MEMORY_LIMIT', '256M');

Please write back when this is completed.

July 11, 2019 at 2:05 am #4185033

Henry Chandra

Hi Yvette,

This is happening like previous server where we have already increased our WP Memory Limit but that wordpress keep giving the 40M. Ours is 512M which should be more than enough.

Please open a new private message so i can pm you the new credentials since i have changed the password just now. Try check other areas as well which we might not aware of 🙂

July 11, 2019 at 7:48 am #4186869

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Here you go:

July 11, 2019 at 11:24 am #4189281

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

I really need to make sure you have increased the memory limit correctly.
Please also provide FTP access.

The support log is still showing you only have 40M assigned and I do not have any way to add new plugins.

July 12, 2019 at 6:28 am #4195497

Henry Chandra

My issue is NOT resolved now. Thank you!