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This topic contains 2 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 3 months, 1 week ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
July 2, 2019 at 6:10 pm #4129287

Joern

Tell us what you are trying to do?
I translated a German page into English via advanced translation manager, completed the translation to 100% and finished.
The translated page shows up under translation jobs as "completed".

Now.. where I'm lost is the next step. Where is the new Englidh page? I was expecting to see the translated page as draft under English pages, but there is nothing.
Please advice!

I'm using Elementor, Cloudflare, WP-Rocket

Is there a similar example that we can see?
No

What is the link to your site?
hidden link
I translated: hidden link

July 3, 2019 at 1:26 am #4130739

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

July 4, 2019 at 2:26 am #4139613

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. I took a detailed look in your website and noticed your translation was in the WordPress pages trash feature, I restored it and now you can access it properly at: hidden link. Please, let me know if you need any further details and clarifications, have a nice day.