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This topic contains 15 replies, has 2 voices.

Last updated by Radu 5 months, 1 week ago.

Assigned support staff: Radu.

Author Posts
May 1, 2019 at 8:41 am

simonH-30

We have translated the theme Admin strings and they are all set to translation complete within the "String Translation" view. But when we switch languages on the site the Admin strings remain in English.
Theme Strings: admin_texts_theme_mods_cleanportfoliopro (28)

May 1, 2019 at 10:14 am #3717511

Radu
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hey Simon,

Thank you for reaching out the WPML support!

I just tried to access the dashboard area of your website but I get a 403 error. Can you whitelist Romania, please? I'm trying to access it from this country and it seems that it's blocked here. Once you do this, I'll have a look at the settings and see why is the translation not working.

Thanks,
Radu

May 2, 2019 at 10:56 am #3723925

simonH-30

Hi Radu,

Thanks for the reply, we are looking to whitelist Romania, and will get back to asap.

Thanks.

May 2, 2019 at 11:19 am #3724093

Radu
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hey Simon,

Thank you! Just give me a message back once you've done this and I'll give it another try.

Thanks,
Radu

May 2, 2019 at 12:36 pm #3724565

simonH-30

Hi Radu,

Is it possible to supply your IP address or possible range as it's unlikely that we are blocking the entire country?

Regards

May 2, 2019 at 12:45 pm
May 3, 2019 at 8:55 am #3732405

simonH-30

Hi Radu,

Could you try again now.

Thanks!

May 6, 2019 at 1:17 pm #3748897

Radu
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hey Simon,

When it comes to translating the admin area of the website, you can go to your user settings (hidden link) and use these two options: Language or Editing language. By default, the language is made not to be changed when editing different languages. However, you can check the Set admin language as editing language. option and the language will change automatically every time you change the editing language. Can you try this out and tell me if this is what you were looking for, please?

Thanks,
Radu

May 8, 2019 at 9:22 am #3764949

simonH-30

Hi Radu,

Thanks for your reply. However that is not the issue. The issue is that the Theme Admin strings are not appearing as translated on the main homepage of our site, though they are translated in the WPML String Translator

May 8, 2019 at 11:48 am #3766225

Radu
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hey Simon,

Can you deactivate the W3 Total Cache plugin and all its modules, please? I know that the cache made by this plugin is pretty "aggressive" and I want to make sure that all the changes that I'm checking are not cached. Once we sort this out, you'll be able to activate it back.

Thanks,
Radu

May 10, 2019 at 8:10 am #3782119

simonH-30

Hi Radu,

The W3 Total Cache plugin has now been deactivated.

Thanks!

May 13, 2019 at 4:49 am
May 14, 2019 at 10:16 am #3805693

simonH-30

Hi Radu,

Any update on this ticket, we have disable the W3 total Cache plugin but the issue remains.

Regards,

May 14, 2019 at 11:05 am #3806175

Radu
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hey,

I send you a message yesterday, asking for a little change to the IP. I changed my location an it's 5.31.18.7 now. Can you add this to the exceptions list, please? Once you do the change, I will have another look at the website settings.

Thanks,
Radu

May 15, 2019 at 8:20 am #3813535

simonH-30

Hi Radu,

According to our Hosting service this IP is white listed can you check if you can login?

The topic ‘[Closed] Translated Admin Text Theme Translations are not displaying’ is closed to new replies.