This thread is resolved. Here is a description of the problem and solution.
Problem:
[Divi] Button links point to the other second-language pages and products.
Solution:
There is a specific fix for this particular issue described here.
Your case may be different. Therefore, if you are not entirely sure you are experiencing the same case, please open a new ticket in our support forum.
In any case, take a backup of your site before implementing this fix.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 41 replies, has 2 voices.
Last updated by antoniusP-2 1 year, 11 months ago.
Assisted by: Itamar.
Author | Posts |
---|---|
November 20, 2022 at 5:06 pm #12499487 | |
antoniusP-2 |
Hi Itamar, All these issues are the same (links do not work) button and other ones, I think all are related (I just give different examples and the chronological steps which had been taken, it is the same issue. The site is almost done with cloudways migrating. Should be there in 5 minutes max. Regards, |
November 22, 2022 at 11:33 am #12510779 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi, Anton, and thank you for your patience. I've escalated this issue to our second-tier supporters. They will investigate it, and when I have news regarding this problem, I'll update you here. Regards, |
November 22, 2022 at 11:38 am #12510801 | |
antoniusP-2 |
Hi Itamar, That is fine, I think WPML has its own DIVI team. It is all the links from buttons, to pictures, etc, not only the navigation, as you probably have seen. Strange should have gone automatic. I will wait for a reply and quit with working on the site still solved. Thanks, |
November 24, 2022 at 10:24 am #12525857 | |
antoniusP-2 |
Hi Itamar, As this link (button / item embedded link) - navigation and other (example Itamar and real site), is already issue since December Sunday 8th, could you check, as you have weekend, tomorrow, if they are making progress, Rgds, |
November 24, 2022 at 12:23 pm #12526895 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi, Anton. I still have no reply from our second-tier supporter regarding this issue. But I have a workaround. On the copy of your site on Cloudways, I have found that it is possible to correct the button links. Here is what I did. 1. Edit with Divi the page in the other language, Spanish, for example. Please see the attached screenshot replace-the-link.jpg. Please try it also on your site. In a previous reply on the 22nd of NOVEMBER, you wrote: "It is all the links from buttons, to pictures, etc, not only the navigation, as you probably have seen." The issue I escalated to our second-tier supporters is the wrong button links. I'm sorry if I missed something. Can you please send me a screenshot of the problem with pictures and navigation? Thanks, |
November 24, 2022 at 1:47 pm #12527715 | |
antoniusP-2 |
hidden link I Itamar, That is what aI wrote among other a long time ago, but when editing in DIVI is no problem, if I do that in German or Spanish translations. I get warning from WPML, I should not do that, in the mean time, I tried this before with Lodges, Logen for the Spanish Pages, You can not see in WMPL the buttons in in the ATE Editor anymore. Regards, |
November 24, 2022 at 2:25 pm #12528131 | |
antoniusP-2 |
Hi Itamar, This video is not real clear, but what is stated, do NOT translate a page without WMPL. Yes of course it is possible, with DIVI, but than in the ATE of WPML these items are gone, and with automatic update, all gets messed up. The warning screen you see in this video, and if you go to English Fishing page and and look than in the ATE of WPML, you will see these items are gone. ?? Anton hidden link |
November 24, 2022 at 2:32 pm #12528161 | |
antoniusP-2 |
Than this kind of problems appear: hidden link the button is in English Book this tour instead of Buchen si dieses tour. It real should be done, I am afraidm everything from start the correct way with WPML, this gets a mess! Thank you, please call with 2nd tier support, en let them check from basic why WPMP went wrong, only first steps made were okay, and than after Sunday morning November 6th, it stopped. Regards, |
November 24, 2022 at 3:11 pm #12528645 | |
antoniusP-2 |
I show 2 examples; German Translation of Fishing Links to German Translation, but Button Tour text! in in English I changed myself this one: Lodges in Spanish: hidden link In Spanish Read More, Tour Page Spanish Product Page Spanish Problems, stays it is al a not consequent way and these manual translation, I expect will give future problems. I think as DIVI and WPML are big parties, it is important this goed fluently. So back to basic, setting, and translation HOME first, ok, than other pages, went okay And than all button, items, all does not work correct. So I am worried as over 2 weeks are gone, and ... You will understand, ... manual adapting is also an issue, there you have two options: a) take in WordPress / DIVI en dit the Spanish or German page Though both are not the correct way, these 2 options have their own influence on the complete site and working of WMPL. A big difference. Regards, |
November 24, 2022 at 8:33 pm #12530327 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hello dear Anton. Thanks for sending me the videos and further explanations of the issue. I understand the issue very well now. I can see that on your site, the problem also happens on modules and images l and not only on buttons and slides. I've communicated this to our second-tier supporter. He is still checking this issue, and I'll keep you updated here when I have news from him. I understand your concern about this problem and the time since it started (6th of November). I'm sorry if I was unclear enough. Let me, please stress the following point again. As far as I can tell, this is a specific problem that only happens on your site. I do not know what went wrong on your site. One of my suspicions is that a third-party plugin had caused it. Do you remember if, on the 6th of November, you installed a new plugin or updated an existing one? As I mentioned, I cannot replicate this problem on a fresh and new WordPress installation with WPML, WooCommerce, and Divi. You can see my test page here. hidden link Switch to German and Spanish and see that all the links are working correctly. You can check this test site and "play" with it if you want. It would be good if you could replicate this problem on the test site. Then please tell us the steps to replicate the problem. You will be logged into the website as an admin user with the following link. hidden link Our second-tier supporter told me that the workaround I suggested to you is good until we get to the bottom of this problem. I understand that you are concerned about this workaround, but if you do it correctly, no damage will be caused to the Divi design of the translated page. Here are the steps that you need to follow. 1. Go to the editing screen of the English page. 2. Look at the icon next to German and Spanish. 3. The translation needs to be updated if the icon is a circled arrow. If you see the gear icon, the translation is still in progress (translation for the first time). You need to update the translation or finish it. The important point is that the Spanish and German translations must be 100% complete. You need to see the pencil icon next to Spanish and German. You must not edit the Spanish and German translations with the Divi editor unless you see the pencil icons. 4. After you make sure that the translations are 100% complete and you see the pencil icon, switch the language with the Language Switcher at the top admin bar to edit the Spanish or German translations. 5. Once you are on the editing screen of the Spanish or German pages, edit the page with the Divi editor. 6. Edit the wrong links of buttons, slides, modules, and images, and insert the correct links. Do not edit anything else with Divi, only the links. 7. Save the changes and exit the Divi editor. Now the links should be corrected, and the design of the Spanish hand German pages should not be harmed. This is the workaround we suggest. That's it for now. I'll be able to get back to you regarding this issue on Sunday. I hope but can not promise that I'll have news from our second-tier supporter by Sunday that I can share with you. Best Regards, Edit: I forgot to mention that on the test site, there is no need to search for the links while translating the Spanish and German pages with the Advanced Translation Editor. The links work automatically. If the translations of the links already exist. |
November 24, 2022 at 9:14 pm #12530387 | |
antoniusP-2 |
Hi Itamar, No plugins etcetere are installed, We started as follows: - you did setup the issue with the link was stated sunday morning, twofold: - visible ur. on product page, Carlos provided guidance, which you explained later with LOOM video that worked The pages (90% or more were translated november 9th en 10th tuesday and wednesday). Button link was still outstanding question, and other links besides menu did not work either. One string thing is the following I let the hosting provider check and the database (and that is strange but the button problem and other link already existed before doubled, on, see below from November 12th to November 13th while nothing happened these days. and i have back-up of databases: dbs5864445_2022-11-10.sql.gz 3,7 MB 10-11-2022 21:35 Opslaan en downloaden Not sure if this helps, I will look at your information. Talk to you soon, enjoy the weekend. |
November 27, 2022 at 7:12 pm #12542143 | |
antoniusP-2 |
Hi Iatamar, I do not seen any improvement yet. Did you hear / got reply from 2nd tier support. Many, |
November 27, 2022 at 7:30 pm #12542147 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi, Anton. I'm sorry I still do not have a reply from our second-tier supporter about your case. I'll share it with you as soon as I get it. Thank you for your patience. |
November 27, 2022 at 9:06 pm #12542283 | |
antoniusP-2 |
HI Itamar, Thank you for your support end help. This is taking time a lot, Could you pro-active let this technology specialist - PHP - 2nd tier support? But I really would like to be solved, good other wuise quite late lat WMPL was a bad choice, I do not believe that. We can make it work, worked DIVI perfercet, RM ok not comparable with DIVI, WMPL should be the solution, if I loose some pagesm after, we run into issues, I can accept, but not more, than last 2 weeks. I need to get this working, although it is (and probably be a site which / or perhaps it does give an outlook. Regards, this for them ABC 123, eath of my mouth, simple block building for those smart wiz guys. |
November 28, 2022 at 7:24 am #12543863 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi, Anton. I'm sorry, but I don't understand everything you wrote. I've just sent another reminder to our second-tier supporter and told him you are asking about this case. I want to remind you have provided you with a workaround that you can use until our second-tier supporter looks deeper into this case. Regards, |