[Resolved] Translated categories in Dutch lose their link with default language

Hello,

Thank you for contacting our support. Is there any specific action that makes the products categories synchronization to be lost? You mention a import tool, do you see the issue happening after any import process? I recommend you to proceed as follows:

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In your WordPress Dashboard > WPML > Support click the 'Troubleshooting' link, then select the 'Products' post type and click the 'Synchronize posts taxonomies'. This process will synchronize and link the translated product categories again.

In case you see the issue happening after some specific action, please, take notes and come back to us, if needed, you can create a new ticket, in case the issue is temporary resolved. So, we can investigate the root cause of the issue.

Hope it helps, have a nice day.

Hello,

Thank you for the updates. I would appreciate some access to the WordPress Dashboard of your staging/test environment where the issue could be reproduced, also, I would need some permission to perform some troubleshooting in this test environment in order to determine the cause of the issue. For that, please, consider:

I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

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Please, let me know if you need any additional details. Have a nice day.

Hello,

Thank you for your patience. I took another look, finished the sychronizatiom process for the product categories and I noticed some dutch categories are correctly connected to the default languuage, while others are not.

The importer tool you are using (BDroppy plugin) is not in our list of compatible plugins (see https://wpml.org/plugin/) and it might be the reason why the categories are not connected after the product import process. As it seems just a fews categories are still not connected, I would recommend you the following:

1 - Manually connect the missing categories translations to the default language from your Products > Categories just change to the language where you have issues (dutch) using the top admin bar language switcher, click to edit the category and make sure it is a translation of the relevant category in the primary language.

2 - Get in touch with the plugin author and ask some information on how to proper keep the category syncronized.

3 - Please, take a look at this similar ticket https://wpml.org/forums/topic/problem-with-bdroppy-on-second-languages/ so you can get some more information regarding the potential compatibility issues of this plugin when used with WPML.

Hope it brings some more clarifications from you, have a nice day.