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This topic contains 3 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 5 months ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
May 14, 2019 at 4:02 pm #3808977

brettD-4

I am trying to:
View a translated Category page.

Link to a page where the issue can be seen:
This does not work: hidden link

This does (Category Base not translated): hidden link

I expected to see:
hidden link (with translated Category Base)

Instead, I got:
Error 404

Please note that I am working to resolve a DNS issue, so you will receive a warning that the website is not secure upon loading. It is OK to proceed.

May 15, 2019 at 12:49 am #3811223

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

May 16, 2019 at 7:51 pm #3829293

brettD-4

Just following up with this...

May 17, 2019 at 1:55 am #3830147

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the provided details. I took a closer look in your website and noticed the issue and as described at: https://wpml.org/forums/topic/how-to-translate-category-base-and-tag-base-in-permalinks-optional-settings/ currently WPML is not able to handle category base slug translations and it happens due a limitation in the WordPress core itself. Unfortunately we are not able to help here. Please, let me know if you need any additional clarifications, have a nice day.