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This topic contains 5 replies, has 2 voices.

Last updated by Andreas W. 3 weeks, 4 days ago.

Assigned support staff: Andreas W..

Author Posts
November 7, 2019 at 10:29 pm #4910285

Jon

I am trying to:
Retrieve translated content from a translation vendor (Cloudwords). The translation project is complete in Cloudwords and WPML Translation Management (Translation Jobs) interface indicates that the content status is "Needs update". However when I click the "Check status and get translations" button it doesn't retrieve content.

Link to a page where the issue can be seen:
The site is behind a firewall and not accessible.

I expected to see:
Translated content returned from Cloudwords into WordPress

Instead, I got:
Content that indicates that it is still in translation.

I believe that this is an issue between the WPML proxy server and Cloudwords and therefor the fact that we are not running the latest version of WPML should have no bearing on the issue.

Upgrading WPML will require a significant QA effort to ensure that all content development/translation and deploy processes continue to work within our environment and I would like to have the interactivity between WPML proxy server and Cloudwords reviewed before undertaking an upgrade activity.

November 10, 2019 at 5:34 pm #4921099

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Please go to WPML -> Support -> Troubleshooting and choose the option "Refresh Translation Services.

Also, provide me the latest information from the communication log in WPML -> Support. Here you will see all logs in regards to the Translation Proxy.

Further, it is highly recommended to update our plugins to the latest version

I would advise you to set up a staging site and test from there. In fact, I would be able to take a Duplicator package and test the site locally, but I will not be able to test the whole site for any issues that might occur, neither I would be able to share the site it with you.

Could you give me some more information about the data volume of the complete website? We might be able to migrate it to our own test server on Cloudways.

Kind regards
Andreas

November 12, 2019 at 5:17 pm #4933759

Jon

Thanks, Andreas. Can you confirm that clicking "Refresh Translation Services" will not interfere with any on-going translations? I'm concerned about resetting the link between our WPML instance and Cloudwords so that translation jobs that are in-progress become unretrievable.

I've pasted the communication logs at the end of this comment.

The complete website is rather large. A database dump that has been bzip2 compressed is 76MB and the uploads directory is 2.2GB.

I am happy to setup a different server and test retrieval with updated WPML plugins but I'm concerned that a successful retrieval on the test server will put the content into a state where it is unavailable for additional retrieval on the "production server". Can you confirm that if we are able to successfully retrieve the content on the test server it won't affect retrievability (either in the WPML proxy server or in the Cloudwords app) on the "production server"?

```
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In particular, it specializes in technical aviation translations.","url":"hidden link","logo_url":"hidden link","project_details_url":"","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"f38976dca685689ebf19fd516fb4e918","doc_url":"https://wpml.org/translation-service/avilinga/","notification":true,"tms":false,"has_language_pairs":true,"deadline":true,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"An Avilinga team member will email you a unique API Token","how_to_get_credentials_url":"https://wpml.org/translation-service/avilinga/#retrieving-api-token","client_create_account_page_url":"https://wpml.org/translation-service/avilinga/#requesting-an-avilinga-account","partner":false,"custom_fields":[{"label":"API token","name":"api_token","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"api","rankings":{"quality":0,"quality_ranking":0.0,"speed":0,"speed_ranking":0.0,"popularity":2,"popularity_ranking":15.67,"primary":2,"primary_ranking":15.67},"specializations":[],"countries":[],"redirect_to_ts?":false},{"id":12,"name":"OneHourTranslation","description":"OneHourTranslation provides translations in more than 75 languages and 2500 languages pairs for medium to large businesses. It specializes in providing business translations in a variety of fields including legal, technical and web applications.","url":"hidden link","logo_url":"hidden link","project_details_url":"hidden link","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"8850fd4bfdaae2a2d63e51fb1f2ac3e4","doc_url":"https://wpml.org/translation-service/onehourtranslation/","notification":true,"tms":false,"has_language_pairs":true,"deadline":true,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"Your Secret Key and Public Key are located under \"Profile > API Keys\" on your OneHourTranslation Control panel","how_to_get_credentials_url":"https://wpml.org/translation-service/onehourtranslation/#api-secret-public-keys","client_create_account_page_url":"https://wpml.org/translation-service/onehourtranslation/#create-account","partner":false,"custom_fields":[{"label":"Secret Key","name":"secret_key","type":"text"},{"label":"Public Key","name":"public_key","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"email","rankings":{"quality":0,"quality_ranking":0.0,"speed":3,"speed_ranking":2687.0,"popularity":2,"popularity_ranking":15.17,"primary":2,"primary_ranking":15.17},"specializations":[{"name":"Technical","key":"technical"},{"name":"Business","key":"business"},{"name":"e-Commerce","key":"e-commerce"}],"countries":[{"name":"Israel","code":"IL"},{"name":"Romania","code":"RO"},{"name":"Ukraine","code":"UA"},{"name":"United States","code":"US"}],"redirect_to_ts?":true},{"id":22,"name":"SDL Language Cloud","description":"SDL Language Cloud has been translating content for small to medium-size businesses for more than 25 years. It employs 15,000 in-territory translators which specialize in automotive, banking and e-commerce among other industries.","url":"hidden link","logo_url":"hidden link","project_details_url":"hidden link","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"e050f3d3a0bfccd551c2286233d60837","doc_url":"https://wpml.org/translation-service/sdl-language-cloud/","notification":true,"tms":false,"has_language_pairs":true,"deadline":true,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"Your username and password are the same as the credentials you use to login to SDL Language Cloud","how_to_get_credentials_url":"https://wpml.org/translation-service/sdl-language-cloud/#connecting-to-language-cloud","client_create_account_page_url":"hidden link","partner":false,"custom_fields":[{"label":"Username","name":"username","type":"text"},{"label":"Password","name":"password","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"manual","rankings":{"quality":0,"quality_ranking":0.0,"speed":4,"speed_ranking":2781.0,"popularity":2,"popularity_ranking":12.68,"primary":2,"primary_ranking":12.68},"specializations":[],"countries":[],"redirect_to_ts?":true},{"id":21,"name":"Capita","description":"CAPITA TI is a British company which has been translating content for commercial businesses and public sector organizations since 1984. It specializes in legal, financial, manufacturing and e-Learning translations in over 180 languages.","url":"hidden link","logo_url":"hidden link","project_details_url":"hidden link{request_id}","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"3393562c8687d38db9c447854bd20957","doc_url":"https://wpml.org/translation-service/capita/","notification":false,"tms":false,"has_language_pairs":false,"deadline":true,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"The username, password, customer name, and contact name will be provided upon creating a Capita account","how_to_get_credentials_url":"https://wpml.org/translation-service/capita/#connecting-your-site-to-capita","client_create_account_page_url":"hidden link","partner":false,"custom_fields":[{"label":"Username","name":"username","type":"text"},{"label":"Password","name":"password","type":"text"},{"label":"Customer Name","name":"customer_name","type":"text"},{"label":"Contact Name","name":"contact_name","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"email","rankings":{"quality":0,"quality_ranking":0.0,"speed":3,"speed_ranking":2729.0,"popularity":2,"popularity_ranking":11.45,"primary":2,"primary_ranking":11.45},"specializations":[],"countries":[],"redirect_to_ts?":true},{"id":43,"name":"GPI","description":"GPI is a team of language, technology, project management and business professionals with over 20 years of extensive experience in translation services helping companies communicate and conduct business in more than 100 languages and 15 disciplines.","url":"hidden link","logo_url":"hidden link","project_details_url":"URL from request to GPI","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"bbfd2c9ae5d6d34b08719f8fcbde80d6","doc_url":"https://wpml.org/translation-service/gpi/","notification":false,"tms":false,"has_language_pairs":false,"deadline":true,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"A GPI team member will email an API Key and API Secret Key","how_to_get_credentials_url":"https://wpml.org/translation-service/gpi/#receiving-api-keys","client_create_account_page_url":"https://wpml.org/translation-service/gpi/#requesting-an-account","partner":false,"custom_fields":[{"label":"API Key","name":"api_key","type":"text"},{"label":"API Secret Key","name":"api_secret_key","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"email","rankings":{"quality":0,"quality_ranking":0.0,"speed":0,"speed_ranking":0.0,"popularity":1,"popularity_ranking":3.73,"primary":1,"primary_ranking":3.73},"specializations":[{"name":"Technical","key":"technical"},{"name":"Marketing & Branding","key":"marketing_branding"},{"name":"Tourism & Travel","key":"tourism_travel"}],"countries":[],"redirect_to_ts?":true}]
}
```

November 13, 2019 at 5:05 pm #4941659

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better for a testing site where the issue is replicated.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.

IMPORTANT

Please make a backup of site files and database before providing us access.
If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
hidden link

Kind regards
Andreas

November 14, 2019 at 9:51 pm #4950381

Jon

Andreas, this site is behind a VPN so I cannot grant the access you have requested. I will coordinate with the site administrator to see if we can get the Duplicator plugin installed to export a snapshot of the site for you.

November 14, 2019 at 10:12 pm #4950553

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Access to a Duplicator page would be fine.

Simply provide me a download link as soon as possible.

Would it be convenient to migrate the site to our test server? How big is the complete site?

Kind regards
Andreas

The topic ‘[Closed] Translated content is not retrieved from Translation Service’ is closed to new replies.