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This topic contains 3 replies, has 2 voices.

Last updated by Karen 2 months ago.

Assigned support staff: Lauren.

Author Posts
November 17, 2020 at 5:21 pm #7469049

Karen

We had a job sent to icanlocalize. The job needed to be redone and we were then no longer able to upload the XLIFF file. After updating the serial number in the XLIFF file, the file successfully uploaded but still shows the original content instead of the translation. The correct content also shows in the WPML Translation editor, but not on the frontend. We are not able to cancel the job for this page that shows as in progress with icanlocalize.

November 18, 2020 at 2:59 pm #7475565

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-05:00)

Please let me know if the status on the job that we tried to cancel yesterday has changed at all. If not, I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

November 21, 2020 at 5:54 am #7497503

Karen

Hello,
We have not found a solution to this issue. To not waste any more time with Icanlocalize, we decided to translate our website ourselves and accepted the $ loss. You can mark this thread as resolved.
Thank you

November 21, 2020 at 6:01 am #7497511

Karen

@anyone looking to use icanlocalise: make sure you hire a 3rd party translator to go through the translated contents.