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Last updated by Riffaz 1 year ago.

Assigned support staff: Riffaz.

Author Posts
October 11, 2018 at 10:28 pm #2809894

fredericB-29

I am trying to: Translate this page : hidden link

Link to a page where the issue can be seen: hidden link

I expected to see: I expect to see the translated page in French

Instead, I got: The page blocks the browser

October 12, 2018 at 6:23 am #2810877

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

It does not seem the 'browser freezing'/blocked page is caused by WPML.
Maybe you are facing this issue because of compatibility issues. So to make sure if possible, please do the following steps.

Plugin conflict
Could you please disable all the plugins and check this?
You have many. I highly doubt that smush and optimizer plugins can cause this issue.

Minimal Setup
If you disable all non-related WPML plugins, switch to one of the default themes like twenty seventeen, the problem persists or not?
NOTE:
+ Make a backup (both files and database) for your site before updating/proceeding anything (Always a good practice!).

Debugging
1. Please follow the debugging information provided here: http://wpml.org/documentation/support/debugging-wpml/ .
2. Repeat the action of creating the problem.
3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see

Let me know.

Regards,
Riffaz.

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