This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 4 replies, has 2 voices.

Last updated by Carlos Rojas 1 month, 2 weeks ago.

Assigned support staff: Carlos Rojas.

Author Posts
April 6, 2020 at 10:53 am #5847309

georgS-11

Hey,

I manually translated a page from german to english. It is 100% Complete and shows the Pencil Icon. But still it doesn't show up as a page when I choose the English language icon.
What can I do?

April 7, 2020 at 4:57 pm #5859639

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
Thank you for contacting WPML support.

1.- Please describe the steps to reproduce the issue on the site.

2.- I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to back-up the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

3.- Please provide the debug information of the site. In this link you will find the steps to follow: https://wpml.org/faq/provide-debug-information-faster-support/

Kind regards,
Carlos

April 9, 2020 at 11:33 am #5875529

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi there,
Thank you very much for the information provided.

I kindly ask you to:
- Create a full backup of the site.
- Go to Plugins -> Add new -> Commercial tab -> Register WPML and update all of its plugins.
- Update all outdated plugins and themes. Outdated functionalities can cause conflicts in the code.
- Flush any cache memory that might exists.
- Deactivate the Redirections plugin.

Could you tell me if the issue persists?

Regards,
Carlos

April 10, 2020 at 11:08 am #5883333

georgS-11

Hey Carlos,

I followed all the steps, but it is still not working.

Best
Georg

April 10, 2020 at 1:55 pm #5884413

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi Georg,
Thank you for your message.

It seems that the cause of this behavior is that the translated pages are in the trash in English: hidden link

Restore the pages and you should be able to see them on the frontend.

Regards,
Carlos