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Last updated by Marcos Vinicios Barreto 8 months, 3 weeks ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
September 10, 2019 at 12:59 pm #4545471


I am trying to translate hidden link to language EN. Languages FR and NL work, EN gives a 404 error.

Link to a page where the issue can be seen:

hidden link click on the englisch flag in the upper right corner.

I expected to see:

The english version of the page, just like french and dutch works.

Instead, I got:

A 404 error.

I tried:

- Clear Cache in WPML
-Remove ghost entries from the translation tables
-Fix element_type Collation
-Set language information
- deactivate any other plugins
- re-write permalinks

What's going here?


September 10, 2019 at 7:36 pm #4548521

Marcos Vinicios Barreto

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)


Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

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We have strict policies regarding privacy and access to your information. Please see:


- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

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