Translated pages are not visible on the front end

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that some translated pages were not visible on the front end in Polish, despite being visible in the translation editor.
Solution:
We recommended the following steps to resolve the issue:
1. Slightly modify the original page and save it.
2. Navigate to the WPML translation editor and complete the translation.
3. Create a full site backup for safety, accessible via WPML -> Support -> Troubleshooting link. Follow the steps described in the guide at WPML Troubleshooting Options.
4. Confirm the creation of a full site backup.
5. Check if the issue persists after these steps.
Additionally, a video was provided to assist in troubleshooting: Video Guide.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.

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Tagged: Documentation request, Exception

This topic contains 9 replies, has 1 voice.

Last updated by Carlos Rojas 11 months, 1 week ago.

Assisted by: Carlos Rojas.

Author	Posts
August 28, 2025 at 12:58 pm #17355136
balazsG-3	Background of the issue: I've translated the whole site using PTC and while most things are visible on the front end (main page, products, etc.), some pages are not visible in the new language (Polish). For example, the 'The RAD Effect' page or the 'How to use' pages. All of them have translations, which are visible if I click on 'Edit translation' but not on the front end. Symptoms: Translated pages are not visible on the front end in the new language (Polish). Questions: Why are some translated pages not visible on the front end in Polish? How can I make the translated pages visible on the front end?
August 28, 2025 at 2:47 pm #17355710
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	While one of my teammates handles your ticket, I will provide you with initial debugging steps. Can you please try the following steps? 1. Slightly modify the original page, 2. Save it 3. Navigate to the WPML translation editor and complete the translation.
September 1, 2025 at 6:23 am #17361219
balazsG-3	If I go into translation editor mode on a page that is not visible in Polish and save each row one by one, then Save translation, it becomes visible. But I rather wouldn't do it on all pages, row by row.
September 1, 2025 at 9:58 am #17361963
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, My name is Carlos, and I will continue working on this ticket Please follow these steps: - Create a full site backup that you can restore if necessary - Go to WPML -> Support -> Troubleshooting link -> Click on the buttons that are described in this guide: https://wpml.org/documentation/support/wpml-troubleshooting-options/#troubleshooting-wpml - Double-check if the issue has disappeared Can you tell me the results of the steps described above?
September 3, 2025 at 11:56 am #17370175
balazsG-3	Hello Carlos! I've tried the steps but I still have the same issue.
September 3, 2025 at 11:58 am #17370208
Carlos Rojas Supporter	Hi there, Thank you very much for your message Please share the access credentials to the site in your next message, which I have set private. Confirm you have created a full site backup that you can restore if necessary.
September 4, 2025 at 6:28 am #17373159
Carlos Rojas Supporter	Thank you for sharing the credentials requested. Please check the page now: hidden link
September 4, 2025 at 9:03 am #17373980
balazsG-3	Yeah, that works because I went into translation mode, saved each row and then the complete translation - just to try out, if I do it, it will be visible on the front end. A better example would be this: hidden link Can you check?
September 4, 2025 at 10:11 am #17374523
Carlos Rojas Supporter	Hi there, Please watch this video I created describing the steps to solve the problem: hidden link
September 5, 2025 at 8:12 am #17378161
balazsG-3	Thanks for the video. It works! Case can be closed. Thank you!
September 5, 2025 at 8:14 am #17378177
Carlos Rojas Supporter	Great! Please don't hesiate to contact us if you need our help in the future with WPML. We are here to help 🙂 Have an excellent day!