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Last updated by Shekhar Bhandari 1 year, 1 month ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
April 17, 2019 at 5:54 pm


I am trying to: show translated products under a certain category.

Link to a page where the issue can be seen: hidden link

Instead no products show on the french side. They show fine on english side.

I have tried to product_type set to no translation and ran troublshooting update but it did not fix my issues.

April 18, 2019 at 5:33 am #3636125

Shekhar Bhandari

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you further on this issue.

Firstly, I would request you to update the WooCommerce plugin to the latest version.

Could you please go to WPML-> Support ->Troubleshooting and click the below buttons and let me know if that helps:

+ Set Language information
+ Clear Cache in WPML
+ Fix element types collation
+ Assign translation status to duplicated content

Further, if the problem exists, It might be a theme/plugin conflict or a PHP error that is blocking some functionalities and creating such issues, so could you please perform the below steps and let me know if that helps?

Minimal Setup

If you disable all non-related WPML plugins, switch to one of default themes, the problem persists or not?

+ Make a backup (both files and database) for your site before updating/proceeding anything (Always a good practice!).


1. Please follow the debugging information provided here:
2. Repeat the action of creating the problem.
3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see.

Look forward to your reply.


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