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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing an issue with WooCommerce products not displaying the correct 'out of stock' status in the English version of their site.
Solution:
We resolved the issue by applying a workaround detailed in our documentation. If you're experiencing a similar problem where your product stock status is not updating correctly in a second language, we recommend trying the steps outlined in the following documentation: WooCommerce Multilingual variable product stock status is not updated when it gets out of stock in the second language.
After applying the workaround, the stock management should be functioning correctly. Please verify on your site.

If this solution doesn't look relevant to your issue, please don't hesitate to open a new support ticket with us here.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 7 replies, has 2 voices.

Last updated by Kor 1 year ago.

Assisted by: Kor.

Author Posts
December 4, 2023 at 6:03 pm

alexY-10

on woocommerce products it not working properly maybe I did some mistake but on English version it says "This product is currently out of stock and unavailable." check the link here - hidden link

December 4, 2023 at 6:28 pm
December 5, 2023 at 5:30 pm #15001637

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

We apologize for the inconvenience, but in order to proceed with troubleshooting, we kindly request a site snapshot. Alternatively, with your permission, we can create a snapshot on our own.

For this purpose, we typically recommend using the free plugin "Duplicator." If you are already familiar with how Duplicator works ( https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.

To assist you further, please follow these instructions:
Watch the Duplicator instructions video: hidden link

Refer to the instructions provided by WPML on how to provide supporters a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/

If the archive file exceeds 400MB in size, please utilize Duplicator's file filters to exclude the cache, wp-uploads directory, media, and archive files.

Once you have the archive file, please share the link with us. You can use services such as Google Drive, Dropbox, or similar platforms as the snapshot file will likely be large.

Please note that your next reply will be private, visible only to you and me. You can paste the link to the file there. Rest assured that once the issue is resolved, I will delete the local site.

December 7, 2023 at 5:49 am #15013085

alexY-10

Hi, no problem my hosting has a daily backup. if you face any issues just lemme know I can restore it. also, I have a backup on all-in-one migration, you can download from there if you want. but it's hard to share because the file is very big. almost 6GB.
Thank you

December 8, 2023 at 7:08 pm #15027773

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your understanding.

I have successfully obtained a copy of your website, and I will now commence an investigation into the matter. I will analyze it thoroughly and provide you with an update once I have completed my examination. Your patience is greatly appreciated.

December 10, 2023 at 7:19 pm #15031981

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

It looks like the issue is isolated to your Website for some reason. Please allow me to escalate this to our 2nd Tier Support for further assistance. I will come back to you once I have feedback.

December 13, 2023 at 3:34 pm #15056825

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

This is fixed and I've used the workaround here https://wpml.org/errata/woocommerce-multilingual-variable-product-stock-status-is-not-updated-when-it-gets-out-of-stock-in-the-second-language/ .

The stock management should be working fine now. Please check.

December 13, 2023 at 5:26 pm #15057883
alexY-10

Hi,
Awesome. Thank you for fixing that. but I have another issue I just noticed. Product like this (hidden link) is not showing any image on the frontend. But If I deactivate wpml Plugin then it shows good. Could you also look into this?
Thanks again

New threads created by Kor and linked to this one are listed below:

https://wpml.org/forums/topic/product-not-showing-any-image-on-the-frontend/

December 13, 2023 at 5:39 pm #15057967

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Glad that worked. As for your new issue, I've split the ticket here https://wpml.org/forums/topic/product-not-showing-any-image-on-the-frontend/ so that we can follow up accordingly.

As for this ticket, please mark it as resolved.