Please make sure to update to WPML 4.3.4 before reporting any issue

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

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This topic contains 35 replies, has 2 voices.

Last updated by nikolajW 1 month ago.

Assigned support staff: Carlos Rojas.

Author Posts
September 24, 2019 at 10:49 am #4630757

nikolajW

This ticket will be kept open until I get the next update?

Regards

September 25, 2019 at 8:43 am #4636915

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

Yes, the ticket will remain open. The issue has been escalated to our development team already.

I will get back to you as soon as there is a solution or a workaround.

Thank you very much for your patience and understanding.
Regards,
Carlos

September 30, 2019 at 2:36 pm #4665347

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

Our development team will include a fix for this issue in the next release of the WCML plugin. Please update your WCML plugin as soon as you see a new version available.

Best regards,
Carlos

October 1, 2019 at 2:15 am #4668127

nikolajW

Hey,

I'm not sure whether it is this version or whether I should wait for the next version, but I tested it and still doesn't work for me.

See video for demonstration.
hidden link

Regards

October 1, 2019 at 11:03 am #4671447

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

I'm sorry if I wasn't clear in my previous message. The actual versions don't contain the fix, you need to wait for the next release of the plugin.

Regards,
Carlos

October 22, 2019 at 3:11 am #4798469

nikolajW

Hey, the problem is fixed now.
But another issue is still visible.

See video for demo:
hidden link

Basically the Divi "Woo Add to Cart" button on the landing page isn't showing up, in the same way, like on the base language.

Regards