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Tagged: WooCommerce Multilingual
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This topic contains 16 replies, has 5 voices.
Last updated by Riffaz 3 weeks, 3 days ago.
Assigned support staff: Riffaz.
Author | Posts |
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October 31, 2019 at 8:19 am #4861117 | |
alikiM |
When i change the stock to products , the translated product is no longer visible. The issue is in all shop pages. Can you please help me because i am running an ad campaign |
November 1, 2019 at 10:43 am #4869689 | |
alikiM |
could you please respond ? |
November 1, 2019 at 3:24 pm #4871947 | |
Sumit Supporter
Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30) |
Hi, Thank you for contacting support forum. #1 Please let me know do you change the stock status or stock quantity? And exaclty what value you are putting? define('WP_DEBUG', true); define( 'WP_DEBUG_LOG', true ); define( 'WP_DEBUG_DISPLAY', false ); Please add those lines before. /* That's all, stop editing! Happy blogging. */ This will create a debug.log file in /wp-content/ folder. NOTE: Thanks |
November 1, 2019 at 5:23 pm #4872553 | |
alikiM |
Hi, Thank you for your respond. I add the code but is still not working . I just try to change the stock from a product after i had add the code and the translation disappear |
November 1, 2019 at 5:25 pm #4872557 | |
alikiM |
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November 2, 2019 at 3:17 pm #4874825 | |
Jamal Supporter
Languages: English (English ) French (Français ) Timezone: Africa/Casablanca (GMT+01:00) |
Hello, To fix the issue for the current product, go to WooCommerce->WooCommerce Multilingual->Status->Troubleshooting(link at the bottom) and synchronize the stocks for translations. If this happens after each update, we need to investigate the origin of it. As you are already on the latest versions of WPML plugins, I suspect a compatibility issue with the theme or another plugin. On your test site, please check if this issue appears when: Best regards, |
November 2, 2019 at 4:57 pm #4875061 | |
alikiM |
Thank you for the help, 1) I found the problem !!! 2) Should i delete de code you send me ??? #3 Please add following lines to wp-config.php file. |
November 2, 2019 at 5:03 pm #4875071 | |
alikiM |
Plugins which create problem |
November 2, 2019 at 5:16 pm #4875095 | |
Jamal Supporter
Languages: English (English ) French (Français ) Timezone: Africa/Casablanca (GMT+01:00) |
Hello, Yes, you can delete the code now. To resolve the issue with these plugins. I'll need you to reproduce the issue in one of our clean installs, this way, I'll approach our compatibility team to help analyze and fix this issue. Here the link to login to the test server: hidden link Please configure WPML similarly to your website(languages) and install the plugins. Translate a product and update its stock to reproduce this issue. As soon as we reproduce it, I'll escalate it to our compatibility team. Best regards, |
November 2, 2019 at 5:47 pm #4875215 | |
alikiM |
Ok i did it .... but perhaps the problem is in the second plugin which is premium and cost 60$. |
November 5, 2019 at 10:55 am #4887895 | |
Jamal Supporter
Languages: English (English ) French (Français ) Timezone: Africa/Casablanca (GMT+01:00) |
Hello, Can you install the premium plugin and try to reproduce the issue? I changed the stock quantity to 20 and it was correctly reflected in the English product. Please Install the plugin to check if it reproduces the same error. If you can also record a video of your manipulation, so we can follow it to reproduce the issue when needed. Best regards, |
November 5, 2019 at 11:17 am #4888067 | |
alikiM |
Is there any other solution so that we don't have to buy this plugin? Since we are not even sure that it will solve the problem. |
November 5, 2019 at 3:01 pm #4890411 | |
Jamal Supporter
Languages: English (English ) French (Français ) Timezone: Africa/Casablanca (GMT+01:00) |
You can just download it from your website and upload it to the test server. You can use this plugin to download it https://wordpress.org/plugins/download-plugins-dashboard/ According to your test, these two plugins are causing the issue. We need to reproduce the issue with them, If they are not installed how would we reproduce the issue! |
November 7, 2019 at 9:48 pm #4910215 | |
alikiM |
ok i upload the plugin ( wholesales prices premium ) . when i login as admin user ( in my site ) i can see the products but when i am just a user then the products are not visible |
November 11, 2019 at 9:12 pm #4928197 | |
Bruno Supporter
Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00) |
Jamal is absent at this time I will reply to you. I am not sure if I understand your last message. You mean you can't replicate the problem in our test environment, only in your environment? Can you please elaborate a little more so I can better understand? I need to know if you have been able to replicate this issue in our test environment and if so what steps should I take to see the issue. Thank you. |