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[Resolved] translated products are not displayed

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This topic contains 16 replies, has 5 voices.

Last updated by Riffaz 3 weeks, 3 days ago.

Assigned support staff: Riffaz.

Author Posts
October 31, 2019 at 8:19 am #4861117

alikiM

When i change the stock to products , the translated product is no longer visible.

The issue is in all shop pages.

Can you please help me because i am running an ad campaign

Στιγμιότυπο 2019-10-31, 10.08.57 πμ.jpg
Στιγμιότυπο 2019-10-31, 10.08.57 πμ.jpg
Στιγμιότυπο 2019-10-31, 10.10.05 πμ.png
Στιγμιότυπο 2019-10-31, 10.10.05 πμ.png
Στιγμιότυπο 2019-10-31, 10.09.10 πμ.png
Στιγμιότυπο 2019-10-31, 10.09.10 πμ.png
November 1, 2019 at 10:43 am #4869689

alikiM

could you please respond ?
November 1, 2019 at 3:24 pm #4871947

Sumit
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi,

Thank you for contacting support forum.

#1 Please let me know do you change the stock status or stock quantity? And exaclty what value you are putting?
#2 Can you please disable all plugins that are unrelated to WPML except WC and switch to one of the default themes e.g. Twenty Fifteen, Do you see the same issue?
#3 Please add following lines to wp-config.php file.

define('WP_DEBUG', true);
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

Please add those lines before.

/* That's all, stop editing! Happy blogging. */

This will create a debug.log file in /wp-content/ folder.
Now, please try to change the stock, if the problem appears again, please send me the contents of the debug.log file in the next message, so that we can investigate the issue.

NOTE:
Also, make a backup (both files and database) for your site before updating/proceeding anything (Always a good practice!).

Thanks
November 1, 2019 at 5:23 pm #4872553

alikiM

Hi,

Thank you for your respond.

I add the code but is still not working .
I change both ( stock status & stock quantity ) and the numbers is between 5 - 50 per product.

I just try to change the stock from a product after i had add the code and the translation disappear
November 1, 2019 at 5:25 pm #4872557

alikiM 
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November 2, 2019 at 3:17 pm #4874825

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello,

To fix the issue for the current product, go to WooCommerce->WooCommerce Multilingual->Status->Troubleshooting(link at the bottom) and synchronize the stocks for translations.

If this happens after each update, we need to investigate the origin of it. As you are already on the latest versions of WPML plugins, I suspect a compatibility issue with the theme or another plugin. On your test site, please check if this issue appears when:
- Only WPML plugins are activated. It will tell us if there is an interaction issue with another plugin.
- The theme is set to a WordPress default like Twenty Fourteen. It will tell us if there is an interaction issue with your theme.
- If the problem disappears, start activating one at the time to track where the incompatibility is produced.

Best regards,
Jamal
November 2, 2019 at 4:57 pm #4875061

alikiM

Thank you for the help,

1) I found the problem !!!
In the picture below you can check the plugins which create issue
What should i do now??? Any solution ???

2) Should i delete de code you send me ???

#3 Please add following lines to wp-config.php file.
define('WP_DEBUG', true);
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
November 2, 2019 at 5:03 pm #4875071

alikiM

Plugins which create problem

Στιγμιότυπο 2019-11-02, 6.52.49 μμ.png
Στιγμιότυπο 2019-11-02, 6.52.49 μμ.png
November 2, 2019 at 5:16 pm #4875095

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello,

Yes, you can delete the code now.

To resolve the issue with these plugins. I'll need you to reproduce the issue in one of our clean installs, this way, I'll approach our compatibility team to help analyze and fix this issue.

Here the link to login to the test server: hidden link

Please configure WPML similarly to your website(languages) and install the plugins. Translate a product and update its stock to reproduce this issue. As soon as we reproduce it, I'll escalate it to our compatibility team.

Best regards,
Jamal
November 2, 2019 at 5:47 pm #4875215

alikiM

Ok i did it .... but perhaps the problem is in the second plugin which is premium and cost 60$.
Is there any other solution ???
November 5, 2019 at 10:55 am #4887895

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello,

Can you install the premium plugin and try to reproduce the issue?

I changed the stock quantity to 20 and it was correctly reflected in the English product.

Please Install the plugin to check if it reproduces the same error. If you can also record a video of your manipulation, so we can follow it to reproduce the issue when needed.

Best regards,
Jamal
November 5, 2019 at 11:17 am #4888067

alikiM

Is there any other solution so that we don't have to buy this plugin? Since we are not even sure that it will solve the problem.
November 5, 2019 at 3:01 pm #4890411

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

You can just download it from your website and upload it to the test server. You can use this plugin to download it https://wordpress.org/plugins/download-plugins-dashboard/

According to your test, these two plugins are causing the issue. We need to reproduce the issue with them, If they are not installed how would we reproduce the issue!
November 7, 2019 at 9:48 pm #4910215

alikiM

ok i upload the plugin ( wholesales prices premium ) .
How can we check if there is any problem???

when i login as admin user ( in my site ) i can see the products but when i am just a user then the products are not visible
November 11, 2019 at 9:12 pm #4928197

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Jamal is absent at this time I will reply to you. I am not sure if I understand your last message. You mean you can't replicate the problem in our test environment, only in your environment?

Can you please elaborate a little more so I can better understand? I need to know if you have been able to replicate this issue in our test environment and if so what steps should I take to see the issue.

Thank you.