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This topic contains 3 replies, has 2 voices.

Last updated by Carlos Rojas 1 month, 3 weeks ago.

Assigned support staff: Carlos Rojas.

Author Posts
August 28, 2019 at 11:22 am #4473813

sachinP

I am trying to: see the homepage and the content in english is not seen as translated in german

Link to a page where the issue can be seen: hidden link

I expected to see: hidden link

Instead, I got: the text in "About us section" on homepage is different on german version. when i edit the page in german it shows all translation is done. but does not reflect on website. please help and advise

August 28, 2019 at 12:12 pm #4474183

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

Please increase the PHP Memory Limit. Minimum requirements are 128Mb: https://wpml.org/home/minimum-requirements/
You can add this to wp-config.php to increase WP memory:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '128M');
define( 'WP_MAX_MEMORY_LIMIT', '128M' );

- Add it above the line /* That's all, stop editing! Happy blogging. */

Once the memory is increased follow this steps:
- Flush any cache memory that might exists
- Edit the page in the original language -> Make a small change -> Save the changes -> Update the translation.
- Check if the issue persists.

Kind regards,
Carlos

August 28, 2019 at 12:31 pm #4474255

sachinP

Thanks Carlos. We executed the above steps. The issue still persists. hidden link

Please help. Thanks

August 28, 2019 at 12:51 pm #4474323

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,
Thank you very much for your message.

In this case I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Regards,
Carlos