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This topic contains 4 replies, has 2 voices.

Last updated by Shekhar Bhandari 4 months, 1 week ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
May 30, 2019 at 3:53 pm #3924461

galinH

Tell us what you are trying to do?
I want to translate the custom product tab which can be found on the Woodmart theme. I translate the name of the tab, but I cannot translate its content. It's an HTML block which using shortcode you embed in the product page.

I tried translating the strings but the translation is not showing.
I tried translating the HTML block and it's still not showing.

What should I do?

May 31, 2019 at 4:58 am #3927737

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Welcome to WPML support. I'd be assisting you further on this issue.

I hope you are talking about the tab as shown in the below screenshot. You can easily translate the content in the translation editor. Could you please provide a screenshot showing how you are adding the content.

Look forward to your reply.

Thanks

May 31, 2019 at 12:52 pm #3930569

galinH

I'm attaching images. Please, tell me if I'm doing something wrong.
You can see the tab I need translated (which is showing the content in the main language - Bulgarian), as well as the Theme Settings for the tab, also the string translation which is marked as complete and the translated HTML block.

June 12, 2019 at 8:34 am #4001941

galinH

Is nobody going to help me with this issue?

June 12, 2019 at 9:09 am #4002241

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I’m really sorry about this experience. I didn't receive any update regarding this ticket, I have created an internal system ticket for checking the cause for this.

Further, to debug this issue, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks

The topic ‘[Closed] Translating custom product tab on Woodmart theme’ is closed to new replies.