translating manually product

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to select products in the translation management page of WPML and wishes to change the translation method from manual using the WordPress editor to using the translations queue.
Solution:
If you're experiencing this issue, we recommend checking if you have clicked on the WPML translation editor as this might resolve the problem. Additionally, ensure that you have not chosen different layouts in the "Product Info" field group which could affect how translations are managed. For more detailed guidance, please refer to our documentation on translating sites built with ACF: Translate sites built with ACF.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.

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Tagged: Exception

This topic contains 5 replies, has 0 voices.

Last updated by Andrey 1 month ago.

Assisted by: Andrey.

Author	Posts
May 5, 2025 at 7:41 am #16994806
francoisP-34	Background of the issue: I am trying to translate products manually on my site hidden link using WPML. I want to manage translations in the translations queue instead of using the WordPress editor. Symptoms: I can't select the products in the translation management page. It says this page is set to be translated manually using the WordPress editor. Questions: How can I change the translation method from manual using the Wpml editor to using the translations queue?
May 6, 2025 at 9:34 pm #17003689
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. Have you attempted to click on the WPML translation editor? I've attached a screenshot for your reference. I've enabled debug information for this support ticket. Please refer to this link for instructions on how to retrieve this information from your site and provide it to us: http://wpml.org/faq/provide-debug-information-faster-support/
May 8, 2025 at 1:49 pm #17012324
francoisP-34	[i've got the debug information]
May 8, 2025 at 1:57 pm #17012455
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for your feedback. Have you attempted to switch to the WPML translation editor?
May 8, 2025 at 2:05 pm #17012480
francoisP-34	I can't clic on it.... i got a message: This content must be translated manually due to the translation option you selected for the "Product Info" field group.
May 8, 2025 at 2:13 pm #17012514
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Could you have chosen to have different layouts in the "Product Info" field group? Here's more information: https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/