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This topic contains 7 replies, has 2 voices.

Last updated by christelS-2 4 months, 3 weeks ago.

Assigned support staff: Dennis.

Author Posts
May 24, 2019 at 7:33 am #3881813

christelS-2

I'm trying to translate the product attributes

May 24, 2019 at 9:20 am #3882833

Dennis
Supporter

Languages: English (English )

Timezone: Asia/Manila (GMT+08:00)

Hi,

Welcome to WPML Support forum.

I would like to request temporary access (/wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. Your next reply will be set to private.

Maybe I'll need to replicate your site locally to continue debugging and escalate if necessary. For this I’ll need to temporarily install a plugin called “Duplicator” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Please confirm if this okay with you.

Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to BACKUP the site before providing us access.

Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Kind regards,
Dennis

May 27, 2019 at 5:57 am #3893565

Dennis
Supporter

Languages: English (English )

Timezone: Asia/Manila (GMT+08:00)

Hi,

Thank you for providing us with the access details.

You can only translate global attributes at WooCommerce > WooCommerce Multilingual > Attributes tab.

I can see that 'Dioptrie rechts' and 'Dioptrie links' are added as custom attributes. In this case, you should be able to translate them using WPML Translation Editor. Could you please try to activate the 'Use WPML's Translation Editor' on the language metabox and see if could be able to translate those custom attributes?

Please let me know how it goes.

Kind regards,
Dennis

May 27, 2019 at 4:26 pm #3899591

christelS-2

Thank you for your feedback. I got it fixed. Now I have a new problem with menu. The other language (French and English) menus are no longer showing. I get error: Nous avons détecté un problème relatif à certains tableaux dans la base de données. Veuillez contacter l'assistance WPML pour le résoudre.

INSERT command denied to user 'ID258518_wp'@'185.162.31.0' for table 'bzj3_icl_strings'

Array
(
[language] => nl
[context] => hoofmenu menu
[gettext_context] =>
[domain_name_context_md5] => 7e77ccfb358e838ecf30ca155d204f41
[name] => Menu Item URL 2886
[value] => hidden link
[status] => 0
[translation_priority] => optional
[allow_empty_value] =>
)

May 27, 2019 at 6:27 pm #3900241

christelS-2

Here is the debug info:
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May 27, 2019 at 6:33 pm #3900255

christelS-2

The webshop is broken. I can't make any changes in backend dashboard. Please help me.

May 28, 2019 at 7:02 am #3903139

christelS-2

The Woocommerce issue seems to be solved after update.
I'm still having problems with menu. I made three menu's > dutch, french and english versions. Now the Dutch menu is shown in all languages. Can you help me?

May 28, 2019 at 6:14 pm #3909325

christelS-2

My issue is resolved now. Thank you!