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This topic contains 3 replies, has 2 voices.

Last updated by assafD 7 months, 1 week ago.

Assigned support staff: Noman.

Author Posts
April 8, 2019 at 8:30 am #3555559
assafD

Hello, I face few issues using your plugin to translate:
1. Translating the logo in Bulgarian (default) and English.
- at the moment I translate it by hardcode in the php file as I could not find how to translate it. I read I need to translate it from the String Translation or Media Translation but can not find it in either any of them. Could you please let me know how to translate it form there so I can remove the code from the theme template.
2. Is there any change to make the language switcher to look like on the live site (it was translate with Loco translation plugin, but we switch to WMPL as it is better one). Instead of English and Bulgarian we want it to be EN and BG. hidden link
3. From where to translate the Copyright section - I can not find it in the String Translation.
4. Translating the live chat content.
Thank you for your support.
I could not find from where to add private note with the site credentials, please let me know.

April 8, 2019 at 8:56 am #3555755

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. I have created separate tickets for each issue, we handle one issue per ticket as it helps our customers while searching the forum.

To take a closer look on this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private which means only you and I have access to it.

=== Please backup your database and website ===

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.

Thank you

April 8, 2019 at 2:58 pm #3559377

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thanks for login details. I have logged in to your site and enabled logo field translation by selecting ‘thim_logo’ and ‘thim_sticky_logo’ checkboxes from WPML >> String Translations >> (at the bottom of page) “Translate texts in admin screens” >> theme_mods_eduma-child and hit apply button.

And added logo translation from WPML >> String translation as you can see in the attached screenshot.

Could you please remove your static logo code and see if this resolves your issue or you need further assistance.

Thank you

April 8, 2019 at 5:05 pm #3560321

assafD

My issue is resolved now. Thank you!